Planner

Role Summary:  

Planner will support the organization in organizing assistance calls, coordinating the field activities.

Key responsibilities:

• Opening Assistance Calls:
  System call recording (or taking charge if the call is already open)
  Planning and management of the intervention (technical employees or third parties, with order issuance);
• Order management:
  Taking charge of the management of the order at the time the delivery of the material to the customer or to the warehouse has been scheduled;
  Management of the administrative documentation necessary for the completion of the intervention;
• Planning and management of the intervention (technical employees or third parties, with order issuance)
  Possible management of the rental of the necessary lifting equipment and imputation of the purchase order;
• Maintenance management:
  Annually (or for new customers), renewal of the documentation necessary for the management of maintenance activities deriving from the contracts;
  Planning and management of the intervention (technical employees or third parties, with order issuance);
• Administrative management:
  Reception and sorting of reports received from internal and external technicians;
  Final accounting of the activities from the intervention closing report by internal and external technicians;
• Information passage for Service billing;
  Documents archive;
• Verification of the correct issuance of invoices for the activities carried out during the month;
• Forecast of the week / month for the activities carried out

Requirements:

Education: relevant high-school or university degree in Engineering and/or Business Admin

Languages: English good level, native in local language

Computer skills: MS office and CRM-skills

Other: Driving license

Experience: extended and comprehensive experience of success from international business b-2-b environment on similar roles

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.