Specialist, Quality Technical Services

Position Summary:  The Quality Technical Services Specialist plans and coordinates activities to ensure the technical know-how of products is consistent with established standards.  This position also plans and coordinates activities concerned with development, application, and maintenance of technical standards for industrial processes, materials, and products. Additionally, this position performs a wide variety of technical support field functions to provide information, training, and assistance to dealers and distributors. 

Description of Essential Job Functions: 

Technical Services 

• Performs engineering reviews of design documentation for compliance with stated requirements, including vendor manuals and company records. 

• Documents data obtained during all technical service activities, consistent with company policies and procedures. 

• Communicates significant issues or developments identified during technical service activities and provides recommended process improvements to management. 

• Make recommendations for product alternations to reduce warranty costs. 

• Travel for field service trips to repair equipment. 

• Prepares and presents technical and program information to employees and management. 

• Evaluates department training and needs and confers with top management personnel to formulate fiscal budget for technical service department. 

• Assist in planning, organizing, and coordinating training programs for Distributor’s and dealer’s service personnel.  Participate in conducting internal and external technical training sessions.   

• Contributes to compiling and writing training material and conducts training sessions on technical activities.  

• Travel for technical training for customers, distributors and/or train on equipment. 

• Directs technical and administrative workers engaged in technical activities. 

• Prepares reports to communicate involvement and results of technical service activities. 

• Reviews technical publications, articles, and abstracts to stay abreast of technical developments in industry. 

Quality Assurance/Control 

• Confers with engineers about quality assurance of existing and new products designed and manufactured products on market to rectify problems. 

• Applies statistical process control (SPC) methods for analyzing data to evaluate the current process and process changes. 

• Maintains a working knowledge of government and industry quality assurance codes and standards. 

Problem Solving 

• Suggests and evaluates alternative methods and procedures in solving problems and meeting changing market opportunities. 

• Develops new approaches to solve problems identified. 

• Reviews technical problems and procedures of departments and recommends solutions to problems or changes in procedures. 

• Interfaces with procurement, engineering, manufacturing, customer, or vendors to coordinate and resolve technical or quality-related problems. 

Supervisory Responsibilities: 

• This job has no supervisory responsibilities. 

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Education and Experience: 

• Bachelor’s degree in mechanical engineering, electrical/electronic engineering, manufacturing engineering, or related technical fields or equivalent experience. 

• 3-7+ years of experience in a quality or technical support role (preferably quality in a manufacturing setting) involving mechanics, electronics, PLC programming, electrical, and related areas. 

• Working knowledge and experience with customized electronic control systems. 

• Training and presentation experience with customers and/or coworkers. 

Computer Skills 

• Ability to use a personal computer utilizing spreadsheet and word processing software applications, databases, and automated systems to accomplish work. 

• Advanced/Intermediate skill level with Microsoft Office Suite; Word, Excel, Project, and PowerPoint preferred. 

Certificates, Certifications, Licenses, Registrations: 

• Certification in Basic Hydraulic Systems, Electronic Control Systems, and/or Maintenance Welding is a plus. 

Other Skills, Abilities, or Competencies: 

• Excellent interpersonal and communication skills. 

• Experience communicating with customers and/or suppliers. 

• Communicates with customer sensitivity and sense of urgency. 

• Advanced/Hands on approach to problem solving and analysis. 

• Customer service orientation and approach to daily responsibilities.  

• Ability to function as a team member and contribute to group goals.  

• Ability to communicate technical information in a non-technical manner. 

• Ability to write reports, business correspondence, and procedure manuals.   

• Ability to define problems, collect data, establish facts, and draw valid conclusions.  

• Basic working knowledge of electrical circuits (knowledge of electrical controls is a plus). 

• Ability to organize personal workload, prioritize activities, and accomplish tasks under deadline pressure. 

• Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardizations exist. 

• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. 

• Strong oral and written technical communication skills to communicate with managers, fellow employees, customers, and vendors. 

• Maintain thorough knowledge and understanding of each customer’s specifications, standards, and other engineering requirements. 

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.   

• Ability to work in a group setting and independently while multi-tasking and adjusting to changing priorities in a minimally supervised fast paced environment. 

• General understanding and working knowledge of manufacturing, assembly, sewing, and welding equipment and tooling including design, gauges, equipment design, automation, robotics, or manufacturing processes. 

• Working knowledge of material types specifications and characteristics used in dock levelers, dock seals & shelters, impactable dock doors, high speed and high performance doors, and other entrance automation products and warehouse solutions. 

• Thorough understanding of company product, trade terminology, quality management and control systems and techniques, manufacturing processes including material controls, work flow, scheduling, just-in-time/pull system, machine operation, and company policies as standards. 

• Quality Management – Working knowledge of the principles, methods, and tools of quality assurance, quality control, and reliability used to ensure that a project, system, or product fulfills requirements and standards.  

• Quality Processes and Systems - Demonstrated success with drawings, PPAP submissions, CAR, 8D, Customer Complaint / Warranty responses, and Document Control.  

• Manufacturing - Knowledge of the specifications, tools, inputs, raw materials, outputs, and waste related to the manufacture of prototypes, models, systems, or other products. 

• Mathematical Concepts - Requires the ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.  Includes the ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. 

Other Qualifications, Experience, or Requirements: 

• Ability to travel up to 50-75% if necessary. 

• Requires a valid motor vehicle operator’s license and the ability to operate a motor vehicle while carefully observing all traffic rules and regulations. 

• Requires the ability to use a variety of office/production related equipment such as a telephone, photocopier, and precision measuring instruments. 

• Work beyond the traditional 40 hours per week may be required as workload or projects dictate, including weekends and holidays. 

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.