Engineer, IT Operations

Position Summary: The IT Operations Engineer provides leadership in the managing of incoming Help Desk requests for desktop support services. Independently resolves issues concerning desktop devices and software including – computers, faxes, printers, office phones, cell phones, Outlook, remote access, Windows operating system, Microsoft Office.

 Description of Essential Job Functions:
• Manage incoming Help Desk requests from multiple facilities for onsite or remote desktop support services.
• Manage and implement small to medium desktop related projects.
• Support desktop, mobile, and scanner devices as well as current software versions including computers, printers, 
office phones, cell phones, remote access, Windows operating system, iOS, Microsoft Office, Adobe, Teams, etc.
• Receive and install new desktop hardware.
• Remove and dispose of old desktop hardware.
• Develop specs for standard hardware (i.e., desktop and notebook computers).
• Complete, track, and report software installations.
• Coordinate new employee setup and employee departures.
• Manage desktop computer assets and user accounts in Active Directory.
• Organize and maintain inventory of desktop software and hardware.
• Evaluate and test software upgrades and report any projected impact to business.
• Activate and maintain user fobs for building access.

 
Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential 
duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 3-5 years of working on a Help Desk or a Desktop Support team.
• Experience administering systems and network in a corporate or manufacturing environment preferred.
• Experience providing support to multiple facilities as well as home/remote users preferred.
• Proven technical experience in hardware and software rollouts.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.