Distributor Coordinator

ASSA ABLOY

 

Overview of Position:

Work with customers to receive, enter, and manage orders for manufactured products.  Responsible for all customer interaction starting with order entry, through production and shipping.  Deliver an exceptional Customer Experience during every customer interaction.

 

Description of Duties/Responsibilities/Requirements:

  • Talk with customers by phone, in person or via email to receive orders for manufactured products.
  • Review order transmittals and other paperwork to enter and process orders in JDE EPR system.
  • Responsible for order accuracy and order checking including, but not limited to, Configuration, Price, and Product Requirements.
  • Work with Sales, Operations, Engineering and other departments about date management, special requests, freight, and other customer needs.
  • Attend various meeting including, but not limited to, Huddle Meetings, Shipping Meetings, Operational Review Meetings.
  • Dispute resolution from Distributor Network.  Including, but not limited to, order accuracy, price, freight, collections and tax.
  • Ability to understand mechanical aspects of products and product families. 
  • Required to have a technical aptitude to hold reasonable technical discussion with Customer/Distributor.
  • Assists with complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
  • Assist with Continuous Improvement projects including Lean and Kaizen events in order to improve the department.
  • Occasional travel required for training purposes.

 

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

 

  • Requires education generally equivalent to an associate’s degree in business administration.  It is desirable for the employee to possess a bachelor’s degree.
  • Requires one to three years experience.
  • Requires excellent oral, written and email communication skills.
  • Requires the ability to read, write and converse in Spanish.
  • Requires the ability to function as a team member and contribute to group goals.
  • Requires the ability to use a variety of office equipment such as spreadsheet and word processing software, calculator, telephone, facsimile machine, photocopier, and a computer printer.
  • Requires ability to learn and understand JDE operation system.
  • Requires basic math skills.

 

 

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 51,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Carrollton, TX, US, 75006

Customer Service & Contact Center Operations
0-10%
Associate
30-Dec-2022


Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth