Customer Service Administrator

ASSA ABLOY

 

Overview of Position: 
Perform a variety of administrative duties for the Customer Service department

Description of Duties/Responsibilities/Customer Requirements: 

 

  • Work at the front desk providing various administrative services.
  • Answer incoming telephone calls on a multi-line switchboard, route calls to the appropriate person/department, or convey messages as required.
  • Answers questions about organization and provides callers with address, directions, and other information.
  • Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
  • Performs incidental clerical work such as filing, sorting mail, filling out forms and similar tasks.
  • Use various computer software packages to prepare correspondence, reports, schedules, customer service communications and respond to distributor inquiries. 
  • Assist in various customer experience projects and programs as needed. 
  • Keeps records and notes and updates staff, monitors changes, reads notices and memos.
  • Attend various meeting including, but not limited to Huddle Meetings, Shipping Meetings, Operational Review Meetings.
  • Ability to understand aspects of products and product families. 
  • Assist in the Customer Service department with various tasks, including order entry, order checking, handling customer questions.
  • Assist with various digital Customer Experience and Sales Enablement tools.
  • Perform other clerical duties as assigned.
  • Perform other miscellaneous duties as assigned by management.  

 

Supervisory Responsibilities: None at this time.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  The ability to handle stress is an essential function of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

  • Requires education generally equivalent to a high school diploma.  It is desirable for the employee to have accomplished additional training in office procedures.
  • Requires six months to one year experience in administrative activities.
  • Requires knowledge of Microsoft Office software.
  • Requires excellent oral and written communication skills.
  • Requires the ability to function as a team member and contribute to group goals.
  • Requires considerable attention to sales/marketing administrative related details.
  • Requires the ability to use a variety of office equipment such as calculator, telephone, photocopier, and printer.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 52,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Carrollton, TX, US, 75006

Administration, Facilities & Secretarial
No Travel Required
Entry level
30-Apr-2024


Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth