Analyst, IT

Position Summary:  The IT Analyst is responsible for providing end-user support to server and application support.  This includes supporting design, development, implementation, support, sustainment, and continuous improvement of the Enterprise Resource Planning (ERP) and MES (Manufacturing Execution System) systems and applications within 4Front at specific manufacturing and/or distribution sites. Work focuses on identifying and analyzing business needs, conducting requirements gathering, and defining scope and objectives for ERP and MES applications integrated with business processes/data and IT infrastructure (i.e., an “application system”).

The IT Analyst’s activities include support for ongoing operational functional development, data integrity, integration, and security of the ERP and MES systems planning, coordination, and execution of issue resolution, including development, testing, and troubleshooting finding efficiencies and improvements in existing systems and planning and implementing new systems and processes that help business units align with strategic objectives while maintaining consistency with IT's technological architecture.

This position may perform customer analysis to create applications which respond to business unit users’ needs, provide innovative solutions to common problems, and perform prototyping, application tests, and code reviews to ensure the product is satisfactory.

1. Description of Essential Job Functions:

1. Respond to and coordinate requests for technical assistance.

1. Identify and resolve systems issues using ERP and MES solutions.
2. Track and route problems and requests; and document resolutions.

2. Maintain relationships with managed IT service providers.

1. Identify and prioritize issues requiring service provider assistance
2. Diagnose and resolve technical issues not requiring service provider assistance
3. Perform backups and other data preservation activity with managed service providers.

3. Interact with management as required to carry out duties and to determine business needs and priorities.

1. Participate in ERP and MES projects, ensuring delivery of defined scope within budget and timelines with consultation of business area experts, managers, and IT staff.
2. Integrate business stakeholder needs by researching business requirements, translating business requirements into ERP or MES module requirements, making recommendations for solutions or improvements to business processes that can be accomplished through an ERP or MES module, developing detailed specifications, and validating the ERP and MES solutions with business stakeholders.
3. Provide clearly defined solutions supporting administrative, manufacturing, and/or supply chain operations for configuration of ERP, MES, and supporting business processes.
4. Participate in blueprinting, system design and development, configuration, unit testing, operational assessment readiness, and operational/production support.
5. Analyze design sessions in prototyping new systems to enhance business processes, operations, and information process flows.
6. Research, design, and develop ERP and MES operational reports and programs.
7. Prepares reports, memos, drafts, letters, guidelines, procedure documentation and other correspondence and conducts presentations to meet business stakeholder requirements.

4. Provide implementation support, system operational support, systems interface development, and continuous improvement of ERP and MES systems within 4Front sites.

1. Assist with maintaining the ERP and MES application and documents processes, reviewing for efficiencies by facilitating business analysis activities/sessions with business area experts, managers, and IT staff.
2. Analyze operational business processes and procedures for improvement and system applicability.
3. Perform gap analysis and system re-engineering of ERP and MES activities.
4. Identify opportunities to improve/enhance processes and business solutions within plant operations, inventory controls, financial controls, and supply chain planning developing approaches and strategic plans to implement those improvements.
5. Develop approaches and strategic plans to implement system improvements. 

2. Supervisory Responsibilities:

• This job has no supervisory responsibilities.

3. Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

• Bachelor’s degree in Information Technology, Computer Science, or similar discipline or equivalent work experience.

Business Systems (i.e., ERP, MES)

• Minimum of 2+ years of systems planning, support, conceptual design, and feasibility study experience in a medium to large organization of a complex diverse nature.
• At least 2 years of experience supporting ERP and/or MES applications software and the administrative (financial controls), manufacturing, and/or supply chain planning and execution process with emphasis on functional process analysis and implementation.  Significant experience in a large manufacturing environment preferred.
• Experience supporting full cycle implementation, which includes Gap Analysis, Requirements gathering, Blueprinting, Development, Testing, Reporting, Go-live and Post Go-live support.
• Experience in business systems analysis and reporting.
• Demonstrated knowledge in ERP Financial System and functional system analysis is preferred.
• Exposure to Master Schedule, Shop Floor and Production Planning scenarios.
• Formal training in business analysis, ITIL, project management, or other similar discipline is preferred.
• Experience facilitating data driven decisions.
• Experience facilitating change and learning activities.

Business Process Management

• 2-3 years of experience in business process management in a manufacturing environment.
• Knowledge of, and implementation experience with, business process improvement and analytics.
• Experience in business application programming to optimize business processes, improve UI/UX, ensure seamless integration with other systems, and to design/standardize customized functional solutions.
• Experience authoring functional specifications based on customer requirements.
• Project management experience and in depth experience developing software and business process testing scripts and procedures is preferred.

Computer Skills

• Advanced/Intermediate skill level with Microsoft Office Suite; Word, Excel, Project, and PowerPoint preferred.

• Experience with ERP and/or MES system configuration and integration.
• Experience with ERP Accounting Software and CRM in a manufacturing environment.
• Experience/Exposure to ERP modules such as but not limited to Plant Maintenance (PM), Material Management (MM), Production Planning (PP), Warehouse Management/Inventory Management (WM/IM), Master Data Governance (MDG), and Transportation Management (TM).
• Experience with BI tools and Crystal Reports.
• Experience and working knowledge of Microsoft SQL including various reporting tools against Progress and/or SQL databases.
• Experience with Microsoft Project or other project management tools preferred.

Certificates, Certifications, Licenses, Registrations:

• None

Other Skills, Abilities, or Competencies:

• Process oriented work structure.
• Expert system troubleshooting skills.
• Collaborator across interdisciplinary teams.
• Strong understanding of databases and tables.
• Well versed in systems development life cycle.
• Ability to manage multiple conflicting priorities.
• Strong work organization and prioritization skills.
• Self-starter with bias to take ownership of projects.
• Customer service focused and excellent communication skills.
• Knowledge of software and coding skills specific to the position.
• Interpersonal skills appropriate for interaction within all levels of an organization.
• Ability to understand the integration of multiple systems and data/process flows/interactions.
• Effective communication and facilitation skills - ability to converse technically and functionally.
• Ability to work in a fast-paced, changing environment and manage user expectations and potential risks.
• Project management skills with ERP and MES systems and proven ability to execute and provide results.
• Understanding of and ability to display strong Project Management and Task Management methodologies.
• Ability to apply functional knowledge to meet operational business needs to increase revenue and reduce cost.
• Comfortable providing support to and work with all levels of customers from C levels down in the organization.
• Demonstrated problem solving, analytical skills, and troubleshooting skills associated with the integration of multiple IT systems.
• Knowledge of business process modeling, structured analysis, design, programming techniques, lean practices and/or continuous quality improvement methods.
• Information Technology Performance Assessment - Knowledge of the principles, methods, and tools (for example, surveys, system performance measures) to assess the effectiveness and practicality of information technology systems.
• Information Technology Architecture - Knowledge of architectural methodologies used in the design and development of information systems, including the physical structure of a system's internal operations and interactions with other systems.
• Thorough knowledge of Microsoft Office; Microsoft Windows; Microsoft Windows Server, Terminal Server, and Active Directory Administration; Desktop and Server Hardware Installation and Administration, and Basic LAN, VPN, Firewall, and Wi-Fi Installation and Administration.
• Information Technology Program Management - Knowledge of the principles, methods, and tools for the coordinated management of an IT program to include providing oversight of multiple IT projects, integrating dependent schedules and deliverables, and related activities (for example, benefits management, life cycle management, program governance).

Other Qualifications, Experience, or Requirements:

• Limited business travel in the field for internal customer support.

• Requires a valid motor vehicle operator’s license and the ability to operate a motor vehicle while carefully observing all traffic rules and regulations.

• Work beyond the traditional 40 hours per week may be required as workload or projects dictate, including weekends and holidays.

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