Order Processing Specialist



Do you possess excellent analytical and problem-solving skills?  Are you a tech savvy and detail-oriented individual? Do you consider yourself to be a customer-centric professional, even under tight deadlines / crunch time?


If you answered yes to these questions, we should talk!


Pioneer (an ASSA ABLOY brand) is looking to add an Order Processing Specialist to our team. This role will be based on-site out of our manufacturing facility located in Carlstadt, NJ.


ASSA ABLOY is a global leader in opening access solutions. Our Group focuses on the manufacturing of steel doors and frames within the commercial market catering to such industries as hospitality, healthcare, aerospace, defense, sporting venues and education.  


Come see who we are at: https://www.assaabloy.com/group/en/about-us


What would you do as our Order Processor?

You will be responsible for accurately entering and processing orders placed by customers into the system for production.  This includes interpreting production specifications and research drawings.  As an Order Processor, you will work closely with Customer Service, Manufacturing and Sales teams as well as interaction with customers.


You would also:

  • Provide technical and problem-solving support to Customer Service, Manufacturing, and customers.
  • Interpret hardware templates and prepare detailed drawings for manufacturing requirements
  • Work directly with customers to resolve template and drawing issues to maximize production efficiency and accuracy
  • Create layouts, details, and Bill of Materials (BOM) for release to manufacturing 
  • Accurately determine all custom product components required for shop drawings
  • Define and maintain hardware preparation requirements
  • Use document management system
  • Ensure compliance to industry standards
  • Assist in creating detailed manufacturing drawings, collection and  updating all necessary hardware templates.
  • Develop detailed drawings, visualizing what issues are going to come during the installation procedure.  (interaction and communication w/the customer).  (works directly w/customers). (Take specialty orders and process them.)
  • Provide customers with different options for best solution.
  • Modify existing product design that adjusts to customer needs and meets SDI standards.
  • Perform other duties as required
  • Continually promote a safe and harmonious working environment, demonstrating strict adherence to the ASSA ABLOY Code of Conduct and ASSA ABLOY Health & Safety Policy.


The Skills and Experience you need:

  • Diploma in Mechanical or Architectural Technology preferred.
  • Degree in Engineering Technology preferred; or 5 to 7 years’ experience in a similar role or industry.
  • Five (5+) years of drafting/detailing experience in a manufacturing environment  
  • Previous experience with AutoCAD , Solidworks, Inventor
  • Previous experience with templates and drawings as a designer or drafter within the architectural hardware industry and/or building products strongly preferred.
  • Experience or exposure in order processing preferred.
  • Demonstrated intermediate-level math skills with a familiarity and proficiency relating to Algebra, Trigonometry and Geometry
  • Understanding of metal forming equipment limitations and UL specifications preferred.


This position may be staffed at an alternative level within the job family to align with the selected candidate’s skill set, experience, and business needs.




We are passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:

  • Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
  • A competitive salary and incentive schemes.
  • Variety of benefits including Medical, Dental, Vision, 401(k), Flexible Spending, discount portal, recognition and well-being programs … to name just a few!



We review applications regularly, so don’t wait!

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

To make sure your personal data is safe, we don’t look at any applications sent by email or post.

If you have any questions about the role or the process, email Stephanie Mandato, Senior Talent Acquisition Manager at stephanie.mandato@assaabloy.com



Let’s create a safer and more open world - together!



AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran





We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 52,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.


As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.


As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Carlstadt, NJ, US, 07072

Customer Service & Contact Center Operations
Travel Required: 0%-10%

Nearest Major Market: New York City
Nearest Secondary Market: Newark