Customer Service Rep

Are you looking for an opportunity to utilize your customer service background while working for a global industry leader? 

If you answered yes to these questions, then this opportunity may be for you!

Our Pioneer Industries brand is adding a Customer Service Representative to our manufacturing facility located in Carlstadt, New Jersey.

Our team is growing and there has never been a more exciting time to join us.

Come be a part of our story because together we are stronger!

What would you do as our Customer Service Representative?

You will act as the frontline support to our customer base by being responsible for ensuring customer satisfaction by effectively addressing inquiries, processing orders, and resolving issues related to products and services.  You will work closely with our internal teams (Engineering, Sales, Operations, Shipping). You will also serve as a liaison between the company’s team and customers ensuring a seamless and positive experience throughout the entire customer lifecycle.

You would also:

• Provide exceptional support and quick response for customers in a technical product environment, including customer inquiries, pricing and discounts, order entry, order follow-up, and support after sales inquiries
• Assess and research customer issues and provide quick resolution to customer queries and situations
• Review orders for product and to ensure accuracy of pricing
• Reach out to customers to ensure the details of their orders and suggest alternatives to meet customer requirements based on stock and material availability
• Communicate with customers on discrepancies and/or delivery conflicts
• Perform special assignments and projects as assigned
• Follow and promote standard operating procedures (daily tasks/day to day)
• Participate in a safe working environment
• Assure compliance with federal, state, local and corporate policies, regulations, AADG programs and policies and the ASSA ABLOY Code of Conduct
• Other duties as assigned by management

The Skills and Experience you need:

• High School Diploma/GED required
• Associate or Bachelor’s degree preferred
• Minimum two (2) years Customer Service experience supporting B2B customers
• Previous experience or exposure to reading blueprints would be highly preferred
• Previous experience using an ERP system, and/or possess a comfort level moving between applications and ERP systems to support customers
• Previous manufacturing and/or building material products knowledge is an asset
• Pricing knowledge/experience helpful
• Excellent verbal and written communication skills
• Excellent organizational skills and detail-oriented
• Possess a strong mathematical ability to be able to add, subtract, multiply, and divide in all units of measurement, including fractions and decimals.
• Strong reasoning and problem solving capabilities
• Ability to work effectively and positively in a team environment
• Proficient MS Office skills (Excel, Word, Outlook)
• Self-motivated, self-regulating and able to meet job expectations with minimal supervision

We review applications regularly, so don’t wait

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

To make sure your personal data is safe, we don’t look at any applications sent by email or post.

If you have any questions about the role or the process, email Stephanie Mandato, Talent Acquisition Manager, at stephanie.mandato@assaabloy.com

Let’s create a safer and more open world - together!

AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran

#LI-SM1

#LI-LB1

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 52,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.