Key Accounts Manager

Job Title:         Key Accounts Manager

Reports to:      Technical Sales Manager

Location:         Carlisle

About Carlisle Brass

We are one of the UK’s most recognised architectural hardware brands, synonymous with architectural ironmongers, builders’ merchants, and major DIY retailers since 1986.

Located in Cumbria, home of the English Lake District, we operate a next day service, nationwide and beyond. We are passionate about our products, people, and customers.

Part of the ASSA ABLOY group, the global leader in access solutions.

Purpose of the role

To grow sales within targeted accounts, primarily but not limited to O.E.M. and mixed-use residential sectors by servicing existing customers, expanding product scope, and building strong relationships.
You will provide dedicated support to these accounts to ensure we maximise every opportunity to retain and increase sales through specification, pricing and product support, delivering a best-in-class service. Your role supports strategic sales initiatives, market intelligence gathering, and cross-functional collaboration to enhance customer satisfaction and market share.

Key responsibilities

• Together with the A.I. & O.E.M. Channel Director and Technical Sales Manager, identify opportunities and gaps within existing customers and wider market to increase share—whether that be pricing, product, specification, or service-led.

• Work with the account ASM to grow sales in targeted and key accounts.

• Ensure we have the best possible relationships with key accounts—we should be their first point of contact. Our aim is to be their first and last call.
• Stay close to the market. Be aware of the latest market rates and products, to feed this back to the business.
• Manage enquiries and sales leads, provide product and project support, including scheduling, and coordinate with relevant teams for quotations and order processing.
• Gather and provide forecasting information to support smooth delivery of orders and quality S&OP data.
• Demonstrate excellent product knowledge, standards, and legislation and communicate this confidently with customers.
• Promote new and ASSA ABLOY group products.
• Strong communication with internal teams to ensure we deliver customer service excellence internally and externally.

Skills, competencies, qualifications and personal experience

• Strong communication and relationship-building skills.
• Ability to interpret and apply industry legislation and standards.
• Collaborative mindset with cross-functional teams.
• Sales-driven with a proactive approach to business development.
• Ideally a minimum 5 years’ experience in our industry.
• Experience and demonstrable knowledge of the wider market we trade in is desirable and will enable successful results in this role. 
• Demonstrable product knowledge and experience.
• Excellent communication and coordination skills.
• Dip GAI qualified is desirable.  

Please note that all job descriptions are for guidance only and can change as and when the needs of the business dictate.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.