Customer Service Agent



Customer Service Agent


Can you bring your positive attitude and customer service skills to our Customer Service department at Carlisle Brass? Join our team in Carlisle, UK and enjoy a collaborative culture that empowers you to build a career you can be proud of. 


We are one of the UK’s most recognised architectural hardware brands, synonymous with architectural ironmongers, builders’ merchants, and major DIY retailers since 1986. Located in Cumbria, home of the English Lake District, we operate a next day service, nationwide and beyond. We are passionate about our products, people, and customers.


Carlisle Brass are part of the ASSA ABLOY group, the global leader in access solutions.


What would you do as our Customer Service Agent:
You would provide customer service excellence, championing the Carlisle Brass and Eurolite brands through a variety of communication channels to our customers. The core function of your role will support our sales growth and customer satisfaction targets to maintain our position as the UK’s largest specialised developer of door and window furniture for both residential and commercial properties. Your role will also involve working closely with our Cylinder Workshop department, as well as the Eurolite range of products to the electrical wholesale market.

You would also:

  • Ensure customer orders across all communication channels are processed quickly and efficiently to ensure a smooth order flow to the warehouse
  • Provide detailed product and service information to our customers
  • Ensure that problems are resolved, and enquiries are dealt with fully
  • Maintain customer records by updating account information
  • Build positive relationships with customers and our sales teams


The skills and experience you need
We are looking for someone who has:

  • A customer oriented mindset
  • Excellent written and verbal communication skills
  • The ability to manage multiple priorities and deadlines
  • Strong MS Office skills
  • Experience with a busy and vibrant environment


What we offer:
We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:
Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills

  • A competitive salary and incentive schemes.
  • A salary progression scheme rewarding a combination of skills, values, industry experience and length of service is applicable.

We review applications regularly, so don’t wait

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply. 
To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Dominika Nalepa, Talent Acquisition Business Partner, at

Let’s create a safer and more open world - together!
To find out more about us, visit



We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Carlisle, ENG, GB, CA3 0JU

Customer Service & Contact Center Operations
No Travel Required
Entry level