Senior Tech Writer



An Amazing Career Opportunity for a Senior Technical Writer

Location: Cardiff

Job ID : 13308


We are currently recruiting for a Senior Technical Writer to join our team here in Cardiff, the successful candidate must be able to simplify complex concepts in user documentation to create an overall positive customer experience


The successful candidate must be a self starter and able to work independently to gather technical information from a variety of resources including subject matter experts , product usage, internal wiki, and specifications to understand the technology and associated tools.


Within this role you will be responsible for all aspects of the document lifecycle , from creation, reviews, approval, and production release into the companies document control system.


If this sounds like you we want to hear from you !!



Who are we? 


HID Global powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,000 worldwide employees. 

Check us out here: and 



As our Senior Technical Writer you’ll support HID’s success by: 


  • Work with Engineering, Product Marketing, Technical Support, and other stakeholders to effectively produce customer facing product documentation to meet the needs of the target audience within agreed timescales
  • Obtain technical documentation approval from relevant stakeholders prior to release of documents, online help, training presentations or other media.
  • Practice accepted hardware and software technical writing styles, following company Style Guides as well as established branding guidelines.
  • Ongoing maintenance of existing documentation to support new releases.
  • Provide regular updates on project status and progress against plan to project team and corporate management. Proactively identify potential project risks together with proposed mitigation plans.
  • Other duties and responsibilities as assigned.



What we will love about your background: 


  • A proven history of delivering great technical documentation
  • Experience of industry leading software and workflows 
  • MadCap Flare.
  • Adobe Creative Suite (InDesign, Illustrator, Photoshop).
  • Adobe Acrobat.
  • Docs-as-code (Git/Markdown/Asciidoc)
  • Atlasian products (Jira, Confluence, Bitbucket)
  • Familiar with Windows operating systems, Linux a plus.



Your Qualifications and Experience include: 


  • Bachelor of Science degree preferably in a technical field or equivalent combination of education and experience.
  • 5+ years’ experience in creating technical documentation.
  • Broad range of experience encompassing computer hardware and software, GUIs, API device drivers, configuration and operation of hardware/firmware integration and associated software applications.
  • Knowledge of networked products, access control, card printers, and RFID a plus
  • Strong organizational skills.
  • Illustrations and graphic experience a plus.



Why apply? 


  • Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise.
  • Innovation: You embrace challenges and want to drive ambitious change.
  • Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly.



HID Global is an Equal Opportunity/Affirmative Action Employer – Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation. 




We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 50,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences. 


Cardiff, ENG, GB, CF15 7AB

Production & Skilled Trades
Mid-senior level