An Amazing Career Opportunity for a Customer Business Analyst!

Location: Cardiff, UK

Job ID: 48798

This internship provides structured exposure to the operational and analytical foundations of a global sales enablement function. The Customer Business Analyst Intern will support day-to-day administration of customer relationship (CRM) and enablement platforms, content libraries, reporting, and programme coordination activities.

The role is focused on maintaining systems, supporting internal processes, and assisting with data collection and analysis. The position is designed to build practical experience in enterprise tools, data handling, and operational support within a global commercial environment.

Who are we? 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

Physical Access Control Solutions (PACS):

HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting-edge readers, credentials and controllers, to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions. 

This is more than just a job – it’s your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.

As our Customer Business Analyst, you’ll support HID’s success by:  

Content & Platform Management

• Manually upload and maintain sales enablement assets across platforms such as Showpad.
• Support data quality enhancement for our global CRM tool (Salesforce).
• Manage, assign and track licences across sales and enablement tools.
• Regionalise global experiences and learning materials.
• Help maintain competitor intelligence within Klue.
• Collect user feedback and identify improvement opportunities.

Data, Reporting & Analytics Support

• Collect usage data from enablement platforms and supporting systems.
• Maintain spreadsheets, trackers, and dashboards used for internal reporting.
• Assist with basic analysis of content usage, training completion, and platform adoption metrics.
• Prepare standard reports and summaries for internal review.
• Support data validation and quality checks across enablement datasets.

Programme & Process Support

• Assist with scheduling, documentation, and coordination of enablement programmes and initiatives.
• Maintain programme trackers, timelines, and status updates.
• Support internal documentation, including process guides and standard operating procedures.
• Capture feedback and observations in a structured format for internal review.
• Support compliance activities related to GDPR, legal, and enterprise governance workflows.

Enablement Technology Exposure

• Showpad, including AI-supported content organisation, tagging, and search features.
• Klue, including structured handling of competitive intelligence inputs.
• LinkedIn Sales Navigator, including basic exposure to platform data and administrative views.
• Microsoft Office applications, including Excel for tracking and reporting, and PowerPoint for internal documentation.

What You Will Learn

• How global sales enablement operations are structured and supported.
• Fundamentals of enablement platform administration and governance.
• Basic data handling, reporting, and analysis within a commercial context.
• Programme coordination and operational support practices.
• Enterprise compliance considerations within commercial systems.

Education and/or Experience 

• Currently studying a degree in Business, Marketing, Operations, Data, or a related field.
• No prior professional experience required, full training is provided.
• Experience using digital tools for coursework or projects is beneficial.
• Clear written and verbal communication skills.
• Strong attention to detail and organisational skills.
• Ability to follow defined processes and documentation standards.
• Comfortable working with data, spreadsheets, and structured information.
• Professional, reliable, and respectful of confidentiality.

What we can offer you:

• Competitive salary and rewards package.
• Competitive benefits and annual leave offering, allowing for work-life balance.
• A vibrant, welcoming & inclusive culture.
• Extensive career development opportunities and resources to maximize your potential.
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds.

Why apply? 

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. You'll have opportunities to share insights and contribute forward-thinking ideas that shape future outcomes. 
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.

Immigration Sponsorship Not Available

• Applicants for this position must be currently and legally authorized to reside and work in the hiring country.
• HID Global will not offer immigration sponsorship or assume sponsorship of an employment visa for this position.
• International relocation or remote work arrangements outside of the hiring country will not be considered.

Our Talent Acquisition team may use an AI-powered screening tool to support their initial review of your application. The tool analyzes resume content such as qualifications, skills, and experience to help recruiters assess applications against role requirements. It does not score, rank, filter, or make any decisions about your application. All hiring decisions are made by people following their own review of your full application.

Information processed by the tool is deleted once the recruiter's review is complete.

If you believe the tool has not accurately represented your application, you can request direct human review by contacting privacy@hidglobal.com with the subject line "Application Review Request" and the role you applied for.

HID is certified as a Great Place to Work in the UK, reflecting employee feedback on trust, collaboration, and workplace culture.

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
 
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

 #LI-HIDGlobal