Front Counter Sales - Northgate CTS

Annexure A – Job Description

To provide exceptional customer service and support through effective communication, sales, and order processing, ensuring customer satisfaction and contributing to the achievement of sales and profitability targets. The role also involves maintaining accurate records, coordinating with internal departments, and upholding company standards and procedures in a fast-paced, customer-focused environment.

Key Responsibilities

• Greet and attend to customers promptly and professionally
• Telephone calls to be answered promptly
• Achieve sales/GP target set out Monthly
• Maintain up-to-date knowledge of products, pricing and promotions
• Keep records of pipelines and close rate
• Upsell and cross-sell products where appropriate
• Invoicing orders and communicating clearly to customer/Rep with progress of order
• Checking orders when handing stock over
• The handling of telephonic queries and quotations that needs to be e-mailed
• Always keeping a clean and tidy working environment
• Follow up on back orders and co -ordinate stock with storeman for stock
• Ensure CODs are paid before invoicing and releasing stock on COD accounts
• Assist with monthly stock take
• Any other tasks as set by Management
• Monitor and Maintain KPIs
• Follow Company policies and procedures
• Carries out ad hoc duties to support departmental goals and business needs
• *Please note this job description is not exhaustive nor limited to the details contained within*

Qualifications:

• Grade 12/Matric
• Valid Code 8 driver’s license

Key Competencies

• Ability to engage professionally with customers and resolve queries efficiently.
• Proven ability to meet and exceed sales and gross profit targets.
• Clear and effective verbal and written communication, including telephonic and email correspondence.
• Strong understanding of product offerings and the ability to cross-sell and upsell appropriately.
• Competence in invoicing, order checking, and maintaining sales records.
• Proficient in MS Office and SAP; capable of using systems to manage customer interactions and inventory.
• Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
• Quick thinker with the ability to resolve customer or operational issues efficiently.

Personal Attributes

• Courteous and respectful in all interactions.
• Energetic and enthusiastic approach to work.
• Consistent performance, especially under pressure.
• Focused on accuracy in all tasks.
• Takes ownership and is self-motivated to improve performance.
• Works collaboratively with colleagues and departments.
• Maintains high ethical standards and confidentiality.
• Willing to work extended hours and adapt to changing demands.

*EE candidates will be given preference*

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As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.