Mobile Identities Project Delivery Manager

An Amazing Career Opportunity for Mobile Identities Project Delivery Manager!

Location(s): Melbourne/ Sydney, Australia

Who are we? 

HID Global powers the trusted identities of the world’s people, places and things, allowing people to transact safely, work productively and travel freely.  

We are a high-tech software company headquartered in Austin, TX, with over 4,000 worldwide employees. 

Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

Join our winning team, Physical Access Control Solutions (PACS)!

The PACS business is highly visible and one of our most significant portfolios within HID Global. The PACS products include smart cards, mobile access and identifications, software, services and controllers for physical access control.  

This is more than just a job – it’s an opportunity to work with the industry leader. Our PACS products feature cutting-edge technology like Mobile Access, Apple and Google Wallet integration, and biometrics, all within a fast-paced environment.

At HID, you’re not just joining a single company; you’re becoming part of a network of approximately 160 brands across 70 countries, offering diverse roles. Together, we are nearly 50,000 strong as part of ASSA ABLOY, the global leader in access solutions.

We invest in transformative ideas to make the world a safer place. By supporting innovative technologies and entrepreneurial approaches, we tackle significant challenges and provide scalable solutions that impact millions. We’re enhancing global security, and we’re just getting started. 

Position Overview:

The Mobile Identities Project Delivery Manager is responsible for overseeing the successful delivery of mobile identity solutions from concept to deployment. This role focuses on managing, technology partners, cross-functional teams, ensuring timely delivery, and meeting project objectives related to mobile identity services, including authentication, verification, and digital identity solutions. The ideal candidate will possess a blend of project management expertise and experience in mobile technology, ensuring that identity solutions are implemented efficiently, securely, and in compliance with regulatory standards.

Summary:

We are seeking a Mobile Identities Project Delivery Manager to work in collaboration with the sales organization particularly with Sales Professionals and Customer Success Specialists during the sales process and all the way through to post implementation of the Mobile Access Solution.

The ideal candidate should enjoy working on a remote team and with multiple account managers, partners, and end customers throughout Australia and New Zealand.  Is a motivated, hard-working team player with initiative and able to self-manage showing initiative and capable of communicating at all levels of an organization.  As well as a willingness to learn and develop knowledge concerning the Mobile Services delivered while ensuring client satisfaction during the Services contact period.   

As our Mobile Identities Project Delivery Manager, you’ll support HID’s success by: 

1. Project Planning & Execution:

• Develop detailed project plans for the end-to-end delivery of mobile identity solutions, outlining timelines, resource allocation, and key deliverables.
• Oversee the entire project lifecycle, ensuring that scope, budget, and schedule are aligned with business goals.
• Identify and mitigate risks to ensure timely and successful project delivery.

2. Stakeholder Management:

• Collaborate with key stakeholders across departments (e.g., technology, product, security, compliance) to align on project objectives and deliverables.
• Act as the primary point of contact for all mobile identity-related projects, ensuring clear communication with internal teams, senior leadership, and external partners.
• Provide regular updates to stakeholders on project status, risks, and potential roadblocks.

3. Cross-Functional Team Leadership:

• Lead cross-functional project teams, including developers, designers, security experts, and external vendors, ensuring alignment and collaboration.
• Drive accountability across teams, ensuring that everyone is aware of their roles and responsibilities within the project.
• Foster a collaborative environment and work with teams to solve issues, adjust timelines, and deliver high-quality mobile identity solutions.

4. Mobile Identity Solution Delivery:

• Oversee the delivery of mobile identity services such as biometric authentication, multi-factor authentication (MFA), and secure digital identity verification processes.
• Ensure that mobile identity solutions are designed and implemented in a secure, scalable, and user-friendly manner.
• Work closely with the development team to ensure that integration with existing platforms, APIs, and mobile frameworks is seamless.

5. Quality Assurance & Testing:

• Ensure mobile identity solutions undergo rigorous testing, including functional, security, and performance testing.
• Coordinate with quality assurance teams to track and resolve issues before deployment.
• Conduct user acceptance testing (UAT) and ensure feedback loops are in place for continuous improvement.

6. Performance Monitoring & Post-Launch Support:

• Track the performance of deployed mobile identity solutions using defined metrics such as user adoption, authentication success rates, and security incidents.
• Establish support and maintenance processes to ensure post-launch monitoring, bug fixes, and enhancements.
• Lead project retrospectives to identify lessons learned and continuous improvement opportunities.
• Serve as customer advocate who speak on our customers’ behalf to Product and Engineering management for issue escalations or feature requests captured during client sessions.

What we will love about your background: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• Bachelor’s degree in Project Management, Information Technology, Computer Science, or related fields.
• Certifications in project management methodologies (PMP, PRINCE2, Agile) are preferred.

Experience:

• 5+ years of experience in project management, with at least 3 years focused on mobile technology or digital identity solutions.
• Proven track record of delivering complex technical projects on time and within budget.
• Experience managing mobile identity projects, including mobile authentication, digital verification, and identity management platforms.
• Knowledge or experience in Access Control Market preferred.

Technical Skills:

• Familiarity with mobile development platforms (iOS, Android) and identity-related technologies such as biometrics, MFA, and OAuth.
• Experience with project management tools such as Jira, Trello, or Microsoft Project.
• Understanding of security protocols and standards related to mobile identity (e.g., FIDO, SAML, OpenID).

Soft Skills:

• Strong leadership and organizational skills, with the ability to manage multiple projects simultaneously.
• Excellent communication skills, capable of translating complex technical issues into clear, actionable insights.
• Proactive problem-solving and critical thinking skills.
• Ability to collaborate across diverse teams and influence without direct authority.

Language Skills                   

• Ability to effectively communicate in the English language verbally and in writing.
• Ability to read and interpret technical journals, specifications, international technical standards, etc.

Computer Skills     

• Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.
• Familiar with operating systems, such as windows, etc.
• Familiar with CRM tools and analysis, such as Salesforce.com. 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employee works primarily in a home office environment.
• The home office must be a well-defined work area, separate from normal domestic activity and complete with all essential technology including, but not limited to; separate phone, scanner, printer, computer, etc. as required in order to effectively perform their duties.

Work Requirements

• Compliance to all relevant HID Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.
• Travel and fieldwork, including international travel may be required. Therefore, employee must possess, or be able to acquire a valid passport.
• Must be legally eligible to work in the country in which you are hired.  

Why apply? 

At HID, we are leading the charge in digital transformation by delivering secure, innovative mobile identity solutions. As the Mobile Identities Project Delivery Manager, you will have the opportunity to work on cutting-edge projects that shape the future of digital identity, ensuring users have safe and seamless access to services through mobile platforms. 

HID Global is an Equal Opportunity/Affirmative Action Employer – Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation. 

#mobileidentitiesprojectdeliverymanager#projectmanager#HIDJobs

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
 
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 61,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

 #LI-HIDGlobal