AR Specialist I

ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, who are the global leader in access solutions. Every day, we reimagine how people move through a safer, more open world with ease. If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of our products or services. We have operations in over 70 countries, with over 52,000 colleagues around the world.

Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. And we have the fantastic opportunity available in Hospitality for a Collections Specialist.

Your Role in Keeping the Future in Safe Hands:

The Collections Specialist is responsible for managing an assigned portfolio of customer accounts and performing activities that support the Order-to-Cash process. This position focuses on collections, customer service, dispute resolution, account maintenance, and basic account reconciliations. The role works closely with customers and internal teams to resolve outstanding balances, maintain accurate account records, and support cash flow objectives.

Essential Duties and Responsibilities:

• Manage an assigned B2B customer collections portfolio and take appropriate action on past due accounts
• Contact customers via phone, email, and written correspondence regarding outstanding balances.
• Resolve routine customer disputes, payment discrepancies, and account inquiries.
• Investigate and reconcile account balances, unapplied cash, and payment variances.
• Maintain accurate customer records, billing information, and account documentation.
• Respond to customer requests regarding invoices, statements, and payment status.
• Prepare weekly and monthly aging reports and communicate collection risks to management.
• Collaborate with Sales, Customer Service, Operations, and Billing teams to resolve issues that delay payment.
• Support compliance with company policies, internal controls, and AR procedures.
• Provide exceptional customer service while maintaining collection objectives.
• Assist with special projects and other AR-related duties as assigned

Skill Requirements and Performance Criteria:

• English is a requirement
• Performance and Results Driven
• Strong knowledge of A/R procedures and account reconciliations
• Excellent Computer Skills with Microsoft Office Suite (with strong Excel spreadsheet skills) and ERP systems
• Exceptional communication and interpersonal skills
• Strong strategic thinking, analytical and process improvement including root cause analysis.
• Strong Organization skills with the ability to prioritize tasks and meet deadlines
• Daily attendance and punctuality are required for this position
• Demonstrate openness to change, flexibility and adaptability

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We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.