Operations Support

BSI Service Co-Ordinator

The Company

ASSA ABLOY Entrance Systems is uniquely positioned to leverage global technologies within the ASSA ABLOY Group and localize our solutions to better serve the Australian market. We impress by the depth and breadth of our innovative entrance solutions; ASSA ABLOY Entrance Systems truly earned its reputation with recognition from industry experts.

The Position

Grow your career as a Service Co-Ordinator in a supportive team environment. An excellent opportunity has arisen for a talented and hands on Service Co-Ordinator located in our Beverley, SA office. This role is responsible for responsible for the daily maintenance and dispatch of Technicians and sub-contractors to ensure achievement of service, productivity, efficiency and required transactional standard of AAES Pacific.

This is an in office, full time role reporting to the State Manager.

Key Responsibilities:

1. Work closely with Operations Manager on Service Technicians work schedules and rosters.
2. Organize and schedule Technicians’ workload – book planned maintenance (PM), quoted works, on-call rosters, emergency breakdowns and invoicing to maximize productivity and reduce downtime.
3. Organize Sub-contractors (works, upgrades, quotes and approving invoices)
4. Generate purchase orders from PMs for Sub-contractors.
5. Consult with clients/customers regarding expected installation and service call out timeframes and follow-up.
6. Address/escalate customer issues related to jobs, invoicing, installation, in a timely manner.
7. Organize job upgrades for key accounts.
8. Update ServiceM8 with job status
9. Archive and document management, ensuring records are accurate.
10. Assist with inventory management when required.
11. Support State Manager as required.
12. Administrative duties (including typing of quotes, answering phones, filing etc.)
13. Deal with various tasks that may arise from time to time.

Skills & Experience:

• A minimum of 1–3 years’ experience in a similar service position
• Knowledge of the maintenance and service processes
• Team player
• Geographic knowledge of city/state
• Technical understanding including product knowledge.
• Excellent customer service and professional communication and phone manner
• Sales experience desirable, however not essential
• Attention to detail.
• Computer skills including MS Office suite.
• Exact an advantage.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.