Operations Coordinator

Summary of Position:  

Enter orders for programs within company parameters.  Oversee recurring revenue transactions within EDSSG’s business units.

Responsibilities:

12. Prioritize recurring service revenue orders based on program parameters
13. Perform accurate data entry of detailed information in accordance with established standards
14. Process customer orders under strict deadlines and communicate effectively any delays in orders
15. Effectively build relationships with key stakeholders
16. Tactfully and professionally communicate company policies, procedures and standards with customers, internal and external
17. Assist with order entry duties as needed in addition to daily responsibilities
18. Promote company vision of providing world class service through the establishment and enforcement of rules, policies, procedures, “best practices” and continuous improvement ideology

Experience/Skills:

• A problem solver able to multi-task in a fast paced team environment
• Strong verbal and written communication skills
• Excellent organizational, time management and prioritization skills
• Self-starter with a solid ability to manage responsibilities with minimal supervision
• High level of computer aptitude with the ability to learn and embrace new technology
• Proficient in Microsoft Office Products
• JDE Systems experience highly desired
• Willingness and ability to work extended hours when business needs dictate
• High level of accuracy and attention to detail

Education / details:  

• Associate or Bachelor’s Degree preferred and / or 3-5 years of experience in product support, customer service, relationship management, or client experience capacity preferred
• Located in Berlin, CT.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.