IT Technical Analyst

IT Technical Analyst

Location: This is an onsite position based out of Berlin, CT 5 days a week (must currently live within commuting distance)

ASSA ABLOY is a global leader in door opening solutions dedicated to providing a safe, secure, and accessible building environment. Every day, we help billions of people move through a safer, more open world with ease. If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of our products or services. ASSA ABLOY’s offerings include products and services related to locks, doors, gates, and entrance automation such as controlling access and confirming identities with keys, cards, tags, mobile and biometric identity verification systems, mechanical and digital locks, cylinders, security doors and automated entrances.

What you will be doing:

ASSA ABLOY, Berlin, CT has an immediate need for an experienced Tier 2 IT TechOps Analyst with the desire to work in a fast-paced and changing environment. This function reports to the IT Manager, End User Computing and Infrastructure Operations. The IT TechOps Analyst will support our Sales organization (DSS) and respond to all calls and emails concerning network, hardware, software issues, or other end-user-related problems in a timely fashion.

Key areas you will contribute to the role include: 

• Ensures day-to-day operations are running effectively and efficiently, including, but not limited to:
  • Laptops, desktops, and tablets;
  • Cell phones and desk phones;
  • Printers and copiers;
  • Video conference rooms.
• Maintain a list of all IT hardware equipment
• Discipline to use tools for incident and service request management (ServiceNow)
• Provide exceptional customer service and technical support for on-site and remote users
• Troubleshoot hardware, software/operating system issues on client systems.
• Resolve issues or ensure timely escalation to appropriate support level.
• Documents IT and business functions and processes.

What we are looking for:

• You have excellent oral and written communication skills, including the ability to explain digital concepts and technologies to the business, as well as business concepts to technologists.
• You have excellent customer service skills; Ability to interact with all levels in a courteous, helpful, and professional manner.
• You are detail-oriented, organized, and known for follow-up habits.
• You are a multi-tasker who can manage time and projects proficiently.
• You must be highly motivated with the ability to work independently as well as in a team environment.
• You must be able to work effectively in a fast-paced environment and exhibit a strong sense of urgency.
• Principles and practices of producing effective project documentation including business functions, business information systems, and practices.
• Unquestionable ethics with proven ability to deal with a high level of confidentiality.
• You can lift/carry up to 50 lbs. of equipment.

Education and/or experience:

• Your background includes a College/University degree (preference for specialization in related curricula such as Information Technology, or similar), or have work experience commensurate with, minimum high school/GED diploma.
• Minimum 2 – 3  years of IT support experience.
• Experience with M365 applications (Ex. Outlook, OneDrive, Teams, etc.).
• Experience troubleshooting authentication issues (ex. Microsoft SSO/MFA).
• Windows 10/11.
• Knowledge of smartphones.
• Working knowledge Active Directory.
• PC/MAC hardware and peripheral knowledge.
• Experience working with MS Teams Rooms, MS Teams Phone a plus.
• A+ certification is a plus.

Special considerations:

• You must be available to work weekends and off hours occasionally.

ASSA ABLOY offers a competitive compensation and benefits package, including bonus, a 401(k) plan, education assistance, and an environment that reflects our commitment to our employees. The wage range for this role considers a broad scope of factors that are considered when making compensation decisions. Pay within each range is based on a variety of factors including, but not limited to, to primary work job-related knowledge, skills, experience, training, licensure and certifications, business requirements, geographic location and other business and organizational needs. This salary range is a reasonable estimate for this position at the time of posting. ASSA ABLOY conducts regular review of compensation ranges and therefore reserves the right to alter this range at any given time.

Working for ASSA ABLOY means that you will be part of a dynamic environment, developing innovative solutions to improve our customers' lives. As the global leader in door opening solutions, we are using the latest technologies to open doors to events, hospitals, education, homes, hotels, airports and businesses. Joining ASSA ABLOY means being part of a fast-moving company with many opportunities.

“Let’s open the doors to the future – together!”

ASSA ABLOY is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.