IT Intern

Position Summary: The IT Summer Intern’s role is to support and maintain corporate computer systems (desktop, laptop and peripherals) attached to ASSA ABLOY Berlin’s infrastructure. This includes installing, repairing, maintaining, and upgrading end user hardware. This person will also troubleshoot problem areas in a timely and accurate fashion and provide end user assistance where required. This person will gain valuable experience working in an Information Technology Department and will take part in departmental meetings and troubleshooting conversations.

Essential Functions:

• Install, configure, test, maintain, inventory, monitor and troubleshoot end user workstation hardware and networked peripheral devices.
• Assist in Daily/Weekly Server and LAN Issues
• Work with end users to identify and deliver required PC service levels.
• Accurately document instances of hardware failure, repair, installation and removal.
• Perform responsibilities in accordance with all company standards, policies and procedures.
• Other duties as assigned.

Minimum Qualifications:

• Basic knowledge of Windows operating system workstations
• Experience with hardware components in a PC environment.
• Working knowledge of network environments (printing, drive mapping, etc…)
• Ability to diagnose PC problems and formulate working solutions.
• Possess effective time management skills with regard to handling multiple priorities.
• Ability to work unsupervised.
• Ability to provide service to customers in a professional and supportive manner.

Physical Requirements:

• Ability to walk, stand and sit for period of time.
• Ability to remain seated for long periods of time while working on a computer or documentation, etc.
• Must have manual dexterity to operate computer keyboard and standard office equipment.
• Must be capable of withstanding long periods of viewing data on a computer screen and/or in paper format.
• Ability to interact with a diversity of people and diverse levels of personnel.
• Occasionally lift and/or move up to 50 pounds.

Work Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately quiet. The work environment is primarily indoors. The position does not travel.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.