Sales Operations, Key Account & Integration Administrator

ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, who are the global leader in access solutions. Every day, we reimagine how people move through a safer, more open world with ease. Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.

Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. And we have the fantastic opportunity available in the Vingcard business area for a Global Sales Operations & Key Account Administrator

Part of Global Solutions, Vingcard is dedicated to leading in contactless digital key technology, IoT connectivity, and cloud-based innovations, ensuring we meet the evolving security needs of the hospitality industry now and in the future.

Your Role in Keeping the Future in Safe Hands…

The Sales Operations, Key Account & Integration Administrator supports the successful delivery of global customer programs, deployments, integrations, and commercial initiatives across strategic hospitality accounts. Acting as a central point of coordination between customers, account managers, regional teams, technical teams, legal, finance, and internal stakeholders, the role ensures projects, integrations, and operational processes are executed efficiently and accurately.
The position combines project coordination, customer onboarding, integration administration, commercial reporting, data analysis, systems administration, contract management, and operational support to drive customer satisfaction, operational excellence, and successful account performance.

Reporting to Rebecca Card you will combine project coordination, commercial reporting, data analysis, customer support, and operational administration to drive successful account performance and customer satisfaction.

What you will do

Project, Program & Integration Management

• Coordinate and support global customer deployments, rollouts, integrations, and strategic initiatives.
• Maintain project plans, deployment schedules, implementation trackers, and customer roadmaps.
• Monitor project and integration progress, identify risks, and support issue resolution activities.
• Collect, validate, and manage project information from customers, regional teams, technical resources, and internal stakeholders.
• Coordinate integration onboarding activities and ensure all required administrative steps are completed before handover to technical resources.
• Support customer meetings, deployment reviews, and integration status calls through preparation of reports and progress updates.
• Coordinate with technical, sales, account management, and product teams to ensure successful execution of customer programmes and integrations.
• Assist in developing, documenting, and continuously improving operational processes, governance, and best practices.

Customer, Account & Onboarding Support

• Act as a key operational contact for global hospitality accounts and integration partners.
• Build and maintain effective working relationships with customers and internal stakeholders.
• Support account managers with customer requests, integration enquiries, project updates, and follow-up actions.
• Coordinate and manage customer escalations, ensuring timely communication and resolution.
• Assist hotels, customers, and technology partners with operational, implementation, integration, and onboarding-related enquiries.
• Support the successful rollout of new products, services, APIs, mobile access solutions, customer programmes, and strategic initiatives.
• Coordinate information flow between customers and internal teams throughout onboarding, deployment, and integration processes.

Integration & API Administration

• Coordinate administrative activities for approved integration customers following execution of required agreements.
• Support onboarding activities for customers utilising Vostio Guest API, Mobile Access solutions, SDKs, and other integration services.
• Track customer onboarding progress and ensure all required documentation and setup activities are completed.
• Coordinate administrative setup requirements and assign integration initiatives to appropriate technical resources for execution.
• Maintain accurate records and documentation associated with integration customers throughout the customer lifecycle.
• Support integration partners and internal stakeholders through established onboarding and implementation procedures.
• Maintain visibility of integration activity, status, and customer progression.

Data Management, Analytics & Reporting

• Collect, validate, analyse, and maintain customer, integration, project, and commercial data.
• Produce regular and ad hoc reports to support account management, customer programmes, and business decision-making.
• Prepare monthly, quarterly, and annual customer declarations, integration reporting, and performance reviews.
• Maintain dashboards and reporting tools that track deployment progress, implementation status, revenue performance, customer engagement, and account metrics.
• Monitor data quality across CRM, ERP, ServiceNow, Smartsheet, project management, and reporting systems.
• Generate insights and recommendations based on customer activity, performance trends, and deployment progress.
• Develop executive dashboards providing visibility of project status, milestones, resource allocation, risks, and commercial performance.

Commercial & Contract Administration

• Support invoicing, commission tracking, forecasting, and commercial performance reporting.
• Work closely with Finance and Account Management teams to ensure accurate commercial administration and reporting.
• Assist with participation agreements, contract documentation, commercial records, and customer documentation.
• Maintain pricing documentation and support commercial governance activities.
• Conduct regular reviews of NDAs, API agreements, SDK agreements, and associated customer contracts to identify upcoming expirations and renewal requirements.
• Coordinate contract renewals and associated documentation with Legal and relevant stakeholders.
• Maintain accurate records of agreement status, expiration dates, and renewal activities.
• Ensure executed agreements and related documentation are appropriately stored and maintained within internal systems.
• Support contract and agreement administration processes in accordance with company policies.

Systems Administration & Process Management

• Maintain and administer key business systems including ServiceNow, Smartsheet, CRM, ERP, SharePoint, and project management platforms.
• Upload and maintain executed agreements, customer records, and associated documentation within applicable systems.
• Manage customer account status updates, classifications, workflow assignments, and system records.
• Ensure information is accurate, current, secure, and accessible to internal stakeholders.
• Support system integrations, reporting enhancements, and data management initiatives.
• Assist with process improvement initiatives that increase operational efficiency and reporting accuracy.
• Deliver guidance and support to internal teams regarding systems, processes, and best practices.

Smartsheet Administration & Reporting

• Act as the primary administrator and subject matter expert for Smartsheet across customer programmes, integration initiatives, and internal projects.
• Design, build, and maintain Smartsheet solutions including project plans, deployment trackers, forms, dashboards, reports, and automated workflows.
• Develop executive dashboards delivering real-time visibility of project, integration, and commercial performance.
• Ensure data integrity and consistency across Smartsheet and connected business systems.
• Manage workspace structures, permissions, governance, and collaboration standards.
• Support stakeholders with best practices, process improvements, workflow automation, and reporting solutions.
• Identify opportunities to improve efficiency through automation, workflow optimisation, and enhanced reporting capabilities.

Administrative Support

• Coordinate customer and internal meetings, agendas, actions, and follow-up activities.
• Prepare presentations, reports, operational updates, and communication materials.
• Maintain documentation, records, filing systems, and project repositories.
• Track outstanding actions and administrative requirements, following up with responsible stakeholders as required.
• Provide operational and administrative support to Global Key Account, Sales Operations, and Integration teams.
• Support additional projects and strategic initiatives as required.

What we expect of you…

• • Relevant degree or qualification 
  • Strong organisational, administrative, and project coordination skills.
  • Excellent analytical, reporting, and data management capabilities.
  • Advanced Smartsheet expertise, including dashboards, reports, forms, workflows, automations, formulas, and cross-sheet reporting.
  • Experience managing projects, customer programmes, and deployment coordination.
  • Advanced Microsoft Excel skills, including pivot tables, lookups, data analysis, and reporting.
  • Experience developing executive dashboards and management reporting.
  • Experience with ServiceNow administration and workflow management.
  • Knowledge of customer onboarding, integration administration, and contract management processes.
  • Familiarity with APIs, mobile-access solutions, and technology integrations.
  • Strong communication and stakeholder management skills.
  • Excellent attention to detail and documentation management.
  • Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
  • Customer-focused, proactive, and solution-oriented mindset.
  • Comfortable working independently and collaboratively within a global team.
  • Experience using CRM, ERP, reporting, and project management systems.
  • Hospitality, technology, SaaS, access control, or global account management experience advantageous.

Technical Skills

• Microsoft Office Suite.
• Smartsheet
• CRM
• ERP
• SAP

Personal Attributes

• Commercially minded and pragmatic.
• High level of integrity and professionalism.
• Organised, proactive and adaptable.
• Strong collaborator with a customer-focused mindset.
• Confident taking ownership of day-to-day matters while working effectively within a wider team.
• Accurate and timely project delivery support.
• High-quality reporting and data integrity.
• Effective coordination of customer deployments and rollouts.
• Strong stakeholder satisfaction and communication.
• Continuous improvement of processes, systems, and operational efficiency.
• Reliable support for global key account objectives and commercial performance.

What you can expect from us…

• Generous and competitive total rewards package.
• Comprehensive and career-development resources to expand your skills and maximise your potential.
• Supportive and accessible leadership team and a solid values platform that underpins who we are and how we operate.
• The role is primarily work-from-home, with occasional visits to the office as needed. It requires strong ownership, proactive execution, and comfort working across time zones when required

Success Measures

• Accurate and timely delivery of customer deployments, integrations, and projects.
• High levels of data integrity, reporting accuracy, and administrative excellence.
• Effective onboarding and administration of integration customers and partners.
• Proactive management of agreements, renewals, and customer documentation.
• Strong stakeholder satisfaction and communication.
• Continuous improvement of systems, reporting capability, and operational efficiency.
• Reliable support of global key account objectives, customer programmes, and commercial performance.

Application

You can submit your application by clicking ‘Apply Now’. We will not consider application received via e-mail or through other channels. We will review applications continuously, so please apply as soon as possible.

About Us

Featuring four times in Forbes’ most innovative companies worldwide, we deliver innovative, safe, and convenient security solutions that provide real added value to our customers. As a group, our goal is to everyday help billions of people experience a more open world. We’re proud to boast leading positions across the majority of Europe, North and South America, Asia, and Oceania, offering products and services to our customers seeking solutions to their entrance and opening requirements, such as locks, doors and entrance automation.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.