Customer Support Administrator

Can you bring your experience to our team at ASSA ABLOY? Join our team based in Berkshire, UK and enjoy a collaborative culture that empowers you to build a career you can be proud of.

What would you do as our Customer Support Administrator

As our Customer Support Administrator, you would have the opportunity to be part of a team looking to provide the very best support to our customers. Reporting to the Service Administrator you would be responsible for organizing engineer daily schedules, renewing support agreements and invoicing customers for works carried out.

You would also:

• Arrange engineer commissioning, service & reactive calls as well as ensure engineers have parts to complete work.

• Update our Service Management system.

• Invoice customers for works carried in our ERP system.

• Liaise with customers and other departments.

• Create and renew License & service agreements.

The skills and experience you need
We are looking for someone who has:

• A strong background in customer service.

• A can-do attitude.

• Excellent communication skills.

• PC literacy.

• A flexible approach, enthusiasm, confidence, and motivation to meet.

• the challenges of a busy service team.

What we offer

We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer: 

• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.

• A competitive salary and incentive schemes.

• 25 paid holidays a year plus bank holiday’s, increasing to 28 following 5 years of service.

• Ex-gratia day for Christmas Eve.

• Pension; 5% employee & 5% employer. Auto-enrolment after 3 months.

• Access to an online benefits portal.

• ASSA ABLOY Family Brand Discount (Yale).

We review applications regularly, so don't wait

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here.

To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Dominika Nalepa, Talent Acquisition Business Partner, at dominika.nalepa@assaabloy.com

Let’s create a safer and more open world - together!

To find out more about us, visit www.assaabloy.com

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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