Head of Service & Customer Excellence

Join ASSA ABLOY Entrance Systems, Pedestrian – A Global Leader in Access Solutions

Are you a strategic leader ready to make a national impact? At ASSA ABLOY Entrance Systems, Pedestrian, we are redefining access solutions through innovation, integrity, and quality.  

We are seeking a seasoned Head of Field Service Operations & Customer Excellence to join our Executive Leadership Team, based at Bangholme, Victoria.  This is your opportunity to lead transformation across Australia, New Zealand, and the Philippines, driving operational excellence and customer satisfaction in a fast-paced, global organisation.

Your Mission:

• Shape Strategy: Develop and execute market-leading service operations strategies that deliver competitive advantage.
• Deliver Excellence: Ensure high-quality service delivery from technicians to customers, maintaining best-in-class standards.
• Champion Customer Experience: Resolve enquiries swiftly and effectively, setting benchmarks for responsiveness and care.
• Strengthen Partnerships: Build and nurture key account relationships, consistently exceeding contractual commitments.
• Drive Growth: Secure new national asset contracts through strategic pursuit and client engagement.
• Innovate Services: Expand and evolve the service portfolio by introducing new offerings to market.

What You’ll Bring:

• Relevant degree or a proven track record of success in the service and manufacturing industry.
• Proven experience as a senior leader in service operations and customer excellence role.
• A background in turnaround environments and a willingness to roll up your sleeves to get things done.
• Experience leading diverse, multi-regional teams within a matrix organisation.
• Strong financial acumen and commercial insight.

What’s in It for You:

• Competitive remuneration including vehicle allowance, e-Tag, performance incentives, and more.
• Flexible and hybrid work arrangements.
• A chance to lead with impact, shape strategy, and be part of a global success story.
• A dynamic, supportive environment where your leadership drives real change.

If you're ready to take the lead in transforming service and customer excellence, we’d love to hear from you!

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.