Business Intelligence & Billing Manager

ASSA ABLOY Entrance Systems (Pedestrian) is a global leader in access solutions, renowned for our innovation, integrity, and commitment to quality.

We are seeking an experienced and hands-on Business Intelligence & Billing Manager. This role is responsible for leading data analytics and reporting across Service Operations, while ensuring seamless coordination, accurate administration, and high-quality service delivery. The position is based in Bangholme, Victoria.

What You’ll Do

· Lead data analytics and reporting across Service Operations, delivering accurate and actionable insights to support business performance

· Design and manage KPI frameworks and performance reporting, providing clear visibility of operational efficiency and service outcomes

· Develop and maintain client-facing reports and dashboards to support data-driven decision-making

· Partner with internal stakeholders to support planning, identifying trends, risks, and opportunities for improvement

· Drive continuous improvement initiatives, focusing on cost-to-serve (FOPS), workflow simplification, and operational efficiency

· Oversee job closure and billing processes, ensuring accuracy, timeliness, and compliance with contractual obligations

· Optimise billing practices and implement effective controls to maximise revenue capture and minimise leakage

· Ensure accurate administration, including invoicing, purchase orders, and ERP data management

· Collaborate with Finance, Commercial, and Service teams to align reporting and performance outcomes

· Act as a key point of contact for internal and external stakeholders, ensuring professional and consistent service delivery

What You’ll Bring

· Relevant bachelor’s degree (or equivalent experience) in business, analytics, or a related discipline

· Strong experience in data analytics, reporting, or business intelligence within a service environment

· Sound financial acumen, including experience with invoicing, costings, billing processes, and purchase orders

· Strong stakeholder management and communication skills, both written and verbal

· Excellent organisational and time management skills, with the ability to manage multiple priorities

· Strong analytical and problem-solving capability, with a proactive and solutions-focused approach

· High attention to detail, ensuring data accuracy and integrity across reporting and financial outputs

· A collaborative and professional approach, with the ability to build strong working relationships

Why Join Us?

· Be part of a global leader that values empowerment, innovation, and integrity.

· Drive strategic growth while building a high-performing team in a supportive environment.

· Enjoy benefits such as novated leasing, the Origin Energy benefits program, corporate health insurance and a hybrid work environment.

If you’re interested, we would love to hear from you!

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.