End User Business Manager


Role      Job Title: End User Business Manager – PACS, India

              Location: Bangalore, India




  • This role requires a knowledgeable and experienced business professional to work with a highly experienced business development team that is constantly driving an increase in HID Global’s image and sales opportunities within the Top 100 enterprises in selected industries per region.  The actions of this position will result in
  • Expanding HID footprint to emerging regions where end user touch had not been executed
  • Coherent and consistent project acquisitions where HID Global will act as the “Trusted Advisor” to both the End-user and Influencer communities
  • Creating pull-through sales value to the supply channel for HID Global’ s products and services with main focus on Global Business Area of Physical Access Control Solutions and its Strategic Growth Initiatives.
  • The region where these activities are foreseen is India. Successful candidates will be able to scope out growth verticals and solution scope required for the region in access control. The professional shall feel at home being “voice of HID” in front of C level people, senior managers, decision makers and convey relevant message with the team.


     Duties and Responsibilities include the following:


      Other duties may be assigned

  • Identify, prioritize, schedule, pursue, and deliver strategic Key End-user sales and project opportunities for target fulfillment
  • Understand the business models and business priorities of the Key End-user accounts as it relates to security,
  • Build long term relationship thru direct and indirect touch,
  • Advise and schedule the deployment of required Key End-user programs to address individual End-user needs,
  • Cooperate with and coordinate company internal vertical business development, consultant business teams and technical resources to effectively communicate the expansion / transition to future technology.
  • Provide educational/awareness briefings for End-users to reinforce HID Global’s role as “Trusted Advisor”,
  • Use of innovative marketing tools to nurture this relationship,
  • Orchestrate Key End-user seminars to better understand the required features & functions of future technologies, 
  • Deliver Key End-user presentations during “face to face” introductory meetings,
  • Attend applicable industry tradeshows, meetings and other HID internal and external events, especially with focus on speaking and presentation opportunity
  • Maintain a high degree of product knowledge, more on the spectrum/benefit/road map level and represent region’s status, requirements and asks to larger Physical Access Control Solutions organization
  • Provide timely and accurate monthly status report of group activities and progress using SFDC,
  • Cooperate with vertical marketing for end user focused tools: Development of whitepapers, brochures, web presence, speaker engagements, end user events, dedicated list procurement and lead nurturing.      



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Familiar with Physical Access Control, IoT, Software-as-a-Service models, strong enterprise software experience, and an understanding of information technology

  • Minimum 12+ years’ experience in driving new business within a cloud-based platform and services organization in a role that required external-facing engagement with end users/partners.
  • Very solid knowledge base and network of End Customers in the territory.
  • Formal experience to carry Vertical Knowledge.
  • Physical Access Control Solution expertise is a plus
  • Deep experience in SaaS, Applications, Software Services industry with understanding of key partner business drivers and ecosystem
  • An analytical, data driven approach to making decisions and choosing direction
  • Must have strong written and verbal skills with the ability to lead presentations
  • Capable of establishing credibility with sales force and customers
  • Strong leadership skills with cultural sensitivity and experience in influencing diverse teams
  • Ability to think critically and creatively and to contribute in a team environment



  Education and/or Experience:

  • Bachelor Degree – Engineering or Computer Science
  • MBA  - Marketing or Business, etc


               Language Skills                   

  • Ability to effectively communicate in the English language verbally and in writing.
  • Ability to read and interpret technical journals, specifications, international technical standards, etc.


C            Computer Skills     

  • Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.
  • Familiar with operating systems, such as Windows, etc.
  • Familiar CRM tools and analysis such as Salesforce.com


               Customer Expectations

      Highlight knowledge, skills, abilities and traits necessary in this role to satisfy our customer's expectations

  • Effective management of customer requirements and expectations. 
  • Demonstrated history of excellence in customer service.


                Work Requirements

  • Compliance to all relevant HID Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.
  • Travel and fieldwork, including international travel may be required. Therefore, employee must possess, or be able to acquire a valid passport.
  • Must be legally eligible to work in the country in which you are hired.  


We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 50,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.


Bangalore, KA, IN, 560042

Sales, Marketing & Product Management
Mid-senior level