Senior Manager / Director Quality

An Amazing Career Opportunity for a SENIOR MANAGER / DIRECTOR QUALITY !! 

Location: i-Park, Kulai

Job ID: 49875

Do you LOVE rewards as much as we do? Do you enjoy the planning, implementation, and communication of Total Rewards Programs? 

Does compensation, sales incentives, global position structures, career frameworks, health and wellness benefits, global mobility, immigration, and M&As - get you out of bed in the morning? If so, we want to hear from you! 

Who are we? 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

IDT is creating trusted identities for IoT applications through Smart Components and Enabling Services.

HID’s Identification Technologies powers the trusted identities of the world’s people, places and things through smart components and cloud services. We make it possible for people and organizations to transact safely, work productively, and travel freely. Our contactless identification and sensing (RFID, NFC, and BLE) components and solution enabling technologies address the dynamic requirements across multiple industries to wirelessly connect, identify, collect and manage data quickly and accurately across virtually any IoT application.

Are you ready to make a difference? Join us and help shape the future of security. 

As our SENIOR MANAGER / DIRECTOR QUALITY you’ll support HID’s success by: 

Summary

We are seeking a highly driven and experienced Senio Quality Manager to lead the Quality function for our high-volume, high-mix RFID manufacturing operations in Johor, Malaysia, encompassing two production plants. Reporting directly to the Site Managing Director / VP of Operations, this role will oversee a quality team and will be responsible for the strategic and operational leadership of all quality activities across the site. The ideal candidate is a hands-on leader who understands that quality is built on the production floor, yet possesses the vision and expertise to drive a long-term strategic roadmap for Quality Excellence. This includes shaping the site's quality systems, supplier quality development programs, and continuous improvement initiatives aligned with Lean, Six Sigma, and Statistical Process Control (SPC) methodologies. The successful candidate will bring a proactive, collaborative approach to building a culture of quality and operational excellence throughout the supply chain and production floor.

Duties and Responsibilities

“Quality & Continuous Improvement” Strategy

• Strategic Alignment: Define and deploy QA objectives and KPIs aligned with corporate policies, cultivating a robust continuous improvement culture across both plants.
• Core Methodologies: Champion Lean, Six Sigma (Black Belt preferred), 8D, and Statistical Process Control (SPC) to elevate technical knowledge and standardize SOPs across business units.
• Supply Chain & NPI: Drive proactive supplier quality development programs and embed Quality protocols early into the New Product Introduction (NPI) process for flawless launches.
• Customer Voice & COPQ: Optimize customer complaint handling with heavy emphasis on root cause analysis and recurrence prevention to drastically lower the Cost of Poor Quality (COPQ).
• Compliance & Sustainability: Support technical teams with rigorous documentation validation while driving compliance with ISO standards, sustainability, and CSR commitments.

Organization, KPI & Reporting

• Culture & Governance: Establish a strong quality culture by embedding departmental champions across both plants, leading monthly site quality reviews and cross-functional forums.
• Risk & Issue Management: Proactively identify technical/compliance risks to protect production schedules and own the Site Issue Management Escalation Process.
• Analytics & Executive Reporting: Compile, analyze, and present high-level site quality metrics (COPQ, supplier issues, customer complaints) to site leadership and external stakeholders.
• Team Leadership: Coach, guide, and support plant quality teams in developing SMART improvement actions, fostering deep ownership and clear accountability.

Qualifications and Experience

• Education: Bachelor’s or Master’s degree in Quality, Operations, Electronic/Mechanical Engineering, or a related field (Lean Six Sigma Black Belt highly desirable).
• Experience: Minimum of 10 years of management experience in roles covering Quality, Process Excellence, Manufacturing Engineering, or Operations within a multinational organization, preferably in a high-mix, high-volume environment.
• Leadership & Influence: Proven experience leading, coaching, and developing diverse, cross-functional teams, with a track record of driving quality initiatives from concept to tactical execution.
• Technical Expertise: Deep understanding of Quality Management Systems (QMS), Total Quality Management (TQM), and core quality tools such as 8D, Fishbone diagrams, Control Plans, SPC, and FMEA.
• Problem Solving & Agility: Advanced data-driven and analytical problem-solving skills, with a demonstrated ability to make independent business decisions and navigate complexity or ambiguity in a fast-paced setting.
• Business Acumen: Strong business acumen with the ability to advocate firmly for customer expectations while successfully balancing internal manufacturing and business priorities.
• Industry Mindset: Extensive experience leading Quality Assurance within a multi-disciplinary manufacturing environment, with a strong preference for backgrounds in automotive quality systems.

Language and Communication Skills 

• English Proficiency: Strong proficiency in spoken and written English is required. Must be capable of preparing and delivering clear, well-structured reports and presentations to executive leadership, suppliers, and customers.
• Multilingual Capability: Mandarin language skills are highly beneficial to effectively support local and cross-border communication loops.
• Stakeholder Management: Skilled in communicating effectively at all organizational levels, with the ability to diplomatically manage challenging situations involving external and internal partners

 Computer Skills:

• Proficient in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
• Experienced with tools such as Microsoft Visio and Project.
• Familiar with Windows operating systems and general IT environments.
• Knowledge of databases and business intelligence (BI) tools is a plus.
• Experience with Oracle and PLM systems is advantageous.

Work Environment & Requirements

• Compliance with all relevant corporate policies related to Quality, Security, Safety, Business Continuity, and Environmental systems.
• Primarily an office and manufacturing environment with exposure to moderate noise levels.
• Must be legally eligible to work in Malaysia, with the ability to undertake international travel as required.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Employee works primarily in an office environment, within a well-ventilated area, and is exposed to moderate noise levels

What we can offer you:

• Competitive salary and rewards package

• Competitive benefits and annual leave offering, allowing for work-life balance

• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Why apply? 

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.

Please be aware that our recruitment process may include the use of AI-powered tools to assist in screening applicant resumes. These tools help us efficiently identify candidates whose qualifications and skills align with the job description. We use AI in a responsible manner and in accordance with applicable data privacy laws and regulations. Importantly, all applicants are reviewed by our Talent Acquisition team. AI is used to support, not replace, human judgment in the evaluation process.

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
 
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

 #LI-HIDGlobal