Senior Manager, Operations

An Amazing Career Opportunity for a SENIOR MANAGER, OPERATIONS!! 

Location: Johor, Malaysia

Job ID: 43010

Who are we? 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

Physical Access Control Solutions (PACS):

HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting-edge readers, credentials and controllers, to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions. 

This is more than just a job – it’s your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.  

Are you ready to make a difference? Join us and help shape the future of security. 

Summary

To support continued growth, scalability, and enhanced competitiveness, HID Global is undertaking a fundamental transformation of its APAC Fulfilment Strategy. This transition currently underway in Malaysia.

The Senior Manager, Fulfilment Operations plays a pivotal leadership role in driving the success of HID Global’ s Malaysia Fulfilment Operations. This highly collaborative position is responsible for overseeing all aspects of fulfilment across operational areas, ensuring alignment with strategic objectives and delivering operational excellence. The role also serves as the key decision-maker, with full accountability for end-to-end fulfilment activities from production and shipping to inventory and logistics.

The position will lead the Malaysia Fulfilment team, overseeing core functions such as Warehouse, Shipping, and Production. The role requires close collaboration with cross-functional departments including Quality, Procurement, Trade Compliance, Engineering, and Production Control.

Performance and continuous improvement will be driven through a structured cadence of reviews, anchored in six key pillars: People, Safety, Quality, Delivery, Order Fulfilment, and Cost.

As our SENIOR MANAGER, OPERATIONS, you’ll support HID’s success by: 

• Accountable for overall fulfilment performance, including safety, order fulfilment, shipping, production, and warehouse operations.
• Oversee cross-functional collaboration with internal and external stakeholders that impact operations, such as Trade Compliance, Regulatory Affairs, Dangerous Goods handling, Customer Service, Quality, Hardware/Software Systems and Facilities Management.
• Ensure operational alignment with strategic goals while maintaining compliance, efficiency, and service excellence across all fulfilment activities.
• Oversee the complete order-to-ship cycle, encompassing production, shipping, and inventory management across all business segments. This includes ensuring timely and accurate fulfilment, optimizing operational workflows, and maintaining inventory integrity to support customer satisfaction and business performance.
• Serve as the key decision-maker of Malaysia fulfilment activities, ensuring seamless execution and alignment with corporate objectives.
• Maintain a strong understanding of the interconnected systems that drive fulfilment performance.
• Plan, direct and implement warehouse operations and administrative support needed to meet prescribed company objectives relevant to delivery, quality, productivity, customer, market requirements and operational capabilities expansion.
• Ensure the development of systems and procedures that provide solutions to operate and manage physical facilities, human resources, equipment, and products in a cost-effective manner.
• Remain knowledgeable and act as subject matter expert regarding changes in hardware and software technology to continuously improve and evolve the operation.
• Develop suitable programs for maintaining company standards of sanitation, maintenance, security, housekeeping, quality and safety of equipment and facilities in a manner that assures their most efficient operation.
• Develop and ensure process adherence to the handling and shipment of products that require Government clearance.
• Develop and implement an inventory control strategy including cycle count metrics, planning and coordination of physical inventory and other finance requirements.
• Adaptable and able to work efficiently under pressure and highly comfortable working with ambiguous and dynamic situations.
• Support New Product Introduction processes and other various Global Operations Initiatives such as ATP / Lead Time Management.
• Support and participate in Quality Review forums. Emphasize importance of robust and timely action plans focused on containment, root cause and corrective / preventive actions.
• Participate in and present matrix performance in weekly Fulfilment Operations review and Monthly performance reviews.
• Ensure compliance to Inventory and Financial Control policies and procedures including cycle counts, physical inventory audit, labor & WIP variance and open work order reports.
• Advocate and foster a culture which complies with ISO 9001:2015 Quality Management System; the proactive assessment and management of risk. Role will be required to support Management Reviews and Internal / External Audits. 

Your Experience and Background include:  

• 8+ years of Supply Chain Management or Operations Management Bachelor’s degree in Business or Engineering (Industrial or Manufacturing preferred).
• Candidates should have varying levels of experience with: 
  • Materials Resource Planning and Capacity Resource Planning
  • Lean Principles: 5S, Value Stream Mapping,
  • Production Scheduling, Capacity Modeling, Job Sequencing
  • Supply Chain Management
  • Warehouse and Inventory Management, Inventory Control and
  • material handling
  • Shipment execution in compliance with local Malaysia custom
  • requirements, like K1, K2, K9 application

• Must possess an innate sense of collaboration and interpersonal abilities.
• Possesses the ability to influence, motivate, and enable others to contribute to the effectiveness of the organization.
• Comfortable and effective communicating complex problems to groups large or small, comprised of subordinates, peers and / or Senior Leadership alike.
• Drives for results through timely decision making and the ability to prioritize, plan and measure work.
• Resolves conflicts and disputes by addressing multiple viewpoints to develop a mutually satisfying outcome.
• Operates with an adaptive and flexible approach to drive results in a pragmatic manner.
• Ability to perform daily tasks without constant Management / Supervisory oversight.
• Project Management, ISO Certification and / or experience is preferred.
• Lean Manufacturing and / or Six Sigma certification preferred.
• Certified Production and Inventory Management (CPIM) is a plus
• Ability to effectively communicate in the English language verbally and in writing.
• Ability to read and interpret technical journals, specifications, international technical standards, etc.
• Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.
• Familiar with operating systems, such as Windows, etc.
• Knowledge of Order to Delivery functionality within Oracle ERP (or similar) is required.
• Familiar with Agile PLM system is preferred.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employee works primarily in an office environment, within a well-ventilated area, and is exposed to moderate noise levels.

Work Requirements

• Compliance with all relevant HID Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.
• Travel and fieldwork, including international travel may be required. Therefore, employee must possess, or be able to acquire a valid passport.
• Must be legally eligible to work in the country in which you are hired.

What we can offer you:

• Competitive salary and rewards package
• Competitive benefits and annual leave offering, allowing for work-life balance
• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Why apply? 

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.

Please be aware that our recruitment process may include the use of AI-powered tools to assist in screening applicant resumes. These tools help us efficiently identify candidates whose qualifications and skills align with the job description. We use AI in a responsible manner and in accordance with applicable data privacy laws and regulations. Importantly, all applicants are reviewed by our Talent Acquisition team. AI is used to support, not replace, human judgment in the evaluation process.

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
 
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

 #LI-HIDGlobal