Quality Engineer

An Amazing Career Opportunity for a QUALITY ENGINEER!! 

Location: Johor, Malaysia

Job ID: 46397

Who are we? 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

Summary

Under general supervision and with guidance from management, perform enhanced disposition of HID products and establish comprehensive reports. Develops, modifies, applies, and maintains quality standards for products and processes. Provides statistical information for quality improvement by gathering data on trends and root cause analysis. Responsible for guiding technical evaluation, analysis, and related data acquisition processes to ensure quality objectives are achieved. Maintain product traceability and non-conforming control; perform audits, document results and provide overall supervision.

As our QUALITY ENGINEER, you’ll support HID’s success by: 

• Collect RMA data, perform analytic study, determine areas for improvement and take a lead to work with all stakeholders to drive continuous improvement.
• Perform enhanced disposition on nonfunctioning HID products, understand the root cause and address with appropriate corrective actions; collect data to drive continuous improvement and prevent reoccurrence of the same failures.
• Provide Quality Management Systems (ISO 9001 standard) support including internal audits, calibration program, management reviews and support external / 3rd party audits.
• Act as a technical resource within the Quality Assurance Department to ensure the timely and proper creation, modification and release of QMS documents.
• Utilize quality assurance tools to test, track, analyze and report on materials, processes and products.
• Leads quality planning functions including establishing KPIs for the Quality Department.
• Manage relevant KPIs, such as Delivered Quality, RMA, MRB, and CAPA.
• Ensure to address customers reported issue in real time and communicate as needed.
• Develop and manage RMA test plan and cases for RFID credential, Secure Issuance, Extended Access Technologies, Controllers and card reader products.
• Monitor and work closely with Operation to quarantine the non-conforming products and ensure action to be implemented real time.
• Control non-conforming products in accordance with HID drawings and verify timely corrective and preventative actions completion and effectiveness.
• Develop a repair center and establish workflow on the returned repairable products.
• Promote the use of preferred techniques for continuous improvement such as Lean, Six-Sigma, Poka-Yoke (Error Proofing), Measurement System Analysis, and Process Failure Mode and Effects Analysis (PFMEA).
• Supports new product development to deliver safe and effective products to the market.
• Assist in conducting quality training and be actively involved in our continuous improvement, preventive and corrective action, and Safety programs.
• Collaborate with Product Quality and Engineering on the test specification as needed.
• Other duties may be assigned.

Your Experience and Background include:  

• College degree in a related field is preferred.
• 2-4 years of experience in production/quality management.
• 2+ years of industry experience in Access Control, RFID Contactless card.
• Must be a self-starter who can work with minimal supervision.
• Excellent problem-solving abilities.
• Commitment to customer satisfaction.
• Must be proficient with ISO 9001:2015 standard.
• Ability to effectively balance personal and professional life.
• ISO 9001 internal auditor certification.

Language Skills

• Ability to effectively communicate in the English language, both verbally and in writing.
• Ability to read and interpret technical journals, specifications, international technical standards, etc.
• Ability to communicate and work with cross functional local / global teams.

Work Environment

• Employee works primarily in an office environment, within a well-ventilated area, and is exposed to moderate noise levels.
• May be exposed and/or work with chemicals as listed in our MSDS book.

Work Requirements

• Compliance with all relevant HID Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.
• Travel and fieldwork, including international travel may be required. Therefore, employee must possess, or be able to acquire a valid passport.
• Must be legally eligible to work in the country in which you are hired.  

What we can offer you:

• Competitive salary and rewards package
• Competitive benefits and annual leave offering, allowing for work-life balance
• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Why apply? 

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.

Please be aware that our recruitment process may include the use of AI-powered tools to assist in screening applicant resumes. These tools help us efficiently identify candidates whose qualifications and skills align with the job description. We use AI in a responsible manner and in accordance with applicable data privacy laws and regulations. Importantly, all applicants are reviewed by our Talent Acquisition team. AI is used to support, not replace, human judgment in the evaluation process.

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
 
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

 #LI-HIDGlobal