Jr. IT Service Specialist

An Amazing Career Opportunity for a Jr. IT SERVICE SPECIALIST !! 

Location: i-Park, Kulai

Job ID: 43547

Do you LOVE rewards as much as we do? Do you enjoy the planning, implementation, and communication of Total Rewards Programs? 

Does compensation, sales incentives, global position structures, career frameworks, health and wellness benefits, global mobility, immigration, and M&As - get you out of bed in the morning? If so, we want to hear from you! 

Who are we? 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

IDT is creating trusted identities for IoT applications through Smart Components and Enabling Services.

HID’s Identification Technologies powers the trusted identities of the world’s people, places and things through smart components and cloud services. We make it possible for people and organizations to transact safely, work productively, and travel freely. Our contactless identification and sensing (RFID, NFC, and BLE) components and solution enabling technologies address the dynamic requirements across multiple industries to wirelessly connect, identify, collect and manage data quickly and accurately across virtually any IoT application.

Are you ready to make a difference? Join us and help shape the future of security. 

As our Jr. IT SERVICE SPECIALIST you’ll support HID’s success by: 

The Junior IT Support Services Specialist provides foundational technical support to HID Global users, assisting with basic IT incidents and service requests. This entry-level role is ideal for candidates beginning their IT careers, offering opportunities to learn, grow, and contribute to a collaborative team environment.

Essential Duties and Responsibilities:

• Assist users in person, by phone, and online to capture service needs and open incidents or requests.
• Log and categorize incoming IT incidents and requests under supervision, ensuring accurate documentation.
• Provide first-tier support for routine IT end-user issues and service requests, following established troubleshooting guidelines and scripts.
• Resolve straightforward issues using customer service skills and basic technical reasoning, escalating complex problems to senior team members.
• Support business systems by following step-by-step troubleshooting instructions.
• Manage multiple incoming requests by prioritizing based on urgency and guidance from senior staff.
• Maintain clear records of customer interactions and follow up as directed.
• Communicate planned and unplanned outages to users as instructed.
• Contribute to the self-help knowledge base by documenting common solutions.
• Assist with documentation, maintenance, and replacement of hardware and software under supervision.
• Participate in team meetings and training sessions to develop skills.
• Perform related tasks as assigned by senior staff or management.

Required Knowledge / Experience:

• 0–1 years of experience providing IT support in a business or academic environment (internships or coursework may be considered).
• Basic understanding of Windows operating systems, PC hardware, and common software applications (e.g., MS Office).
• Familiarity with mobile devices (cell phones, tablets) and basic networking concepts is a plus.
• Willingness to learn ITIL methodology and service desk tools (e.g., ServiceNow).
• Ability to follow documented procedures and instructions.
• Strong motivation to learn new technical skills and processes.
• Good organizational skills and ability to manage assigned tasks.
• Ability to communicate clearly and professionally with users and team members.
• Attention to detail in documentation and record-keeping.
• Ability to read and follow technical instructions and manuals.          

Language Skills  

• Ability to effectively communicate in the English language verbally and in writing
• Ability to read and interpret technical journals, specifications, international technical standards, etc.
• Must have the ability to perform additions, subtractions, etc
• Other languages is an added advantage

Computer Skills  

• Proficient in MS Office applications, power BI
• Familiar with operating systems, such as Windows, etc.

Customer Expectations

• Proactive.
• Good communication skills.
• Understand the customer’s needs and demands, and react to the situation.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employee works primarily in a manufacturing environment, with in a well-ventilated area, and is exposed to moderate noise levels.
• Ensure all activities are performed in a manner that does not create unnecessary environment impacts.
• Monitor and ensure compliance to environment operational controls and compliance with applicable legal and other requirement.
• Communicate clear roles and responsibility for environmental control.

Work Requirements

• Compliance to all relevant HID Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.
• Travel and fieldwork including international travel, therefore employee must possess or can acquire a valid passport.
• Must be physically fit.
• Must be legally eligible to work in the country the employee is hired

What we can offer you:

• Competitive salary and rewards package
• Competitive benefits and annual leave offering, allowing for work-life balance
• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Why apply? 

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.

Please be aware that our recruitment process may include the use of AI-powered tools to assist in screening applicant resumes. These tools help us efficiently identify candidates whose qualifications and skills align with the job description. We use AI in a responsible manner and in accordance with applicable data privacy laws and regulations. Importantly, all applicants are reviewed by our Talent Acquisition team. AI is used to support, not replace, human judgment in the evaluation process.

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
 
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

 #LI-HIDGlobal