Business Development Support Specialist

An Amazing Career Opportunity for a BUSINESS DEVELOPMENT SUPPORT SPECIALIST !! 

Location: i-Park, Kulai

Job ID: 48783

Do you LOVE rewards as much as we do? Do you enjoy the planning, implementation, and communication of Total Rewards Programs? 

Does compensation, sales incentives, global position structures, career frameworks, health and wellness benefits, global mobility, immigration, and M&As - get you out of bed in the morning? If so, we want to hear from you! 

Who are we? 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

IDT is creating trusted identities for IoT applications through Smart Components and Enabling Services.

HID’s Identification Technologies powers the trusted identities of the world’s people, places and things through smart components and cloud services. We make it possible for people and organizations to transact safely, work productively, and travel freely. Our contactless identification and sensing (RFID, NFC, and BLE) components and solution enabling technologies address the dynamic requirements across multiple industries to wirelessly connect, identify, collect and manage data quickly and accurately across virtually any IoT application.

Are you ready to make a difference? Join us and help shape the future of security. 

As our BUSINESS DEVELOPMENT SUPPORT SPECIALIST you’ll support HID’s success by: 

Summary

The Business Development Support Specialist provides operational, commercial, and technical support to the Lux Group Business Development organization. The role supports the BD Director in managing the prelaminates portfolio for both external and intra‑group customers, ensuring accurate coordination and consistent communication across teams, sites, and business units.

Based at the HID Kulai production site, the role ensures efficient coordination between Malaysia, Granges, and Lanškroun, facilitating strong communication with Engineering, Manufacturing Engineering, Product Management, Operations, and Quality. The position strengthens customer engagement, ensures documentation and cost accuracy, contributes to cost‑down initiatives, and reinforces cross‑functional alignment

In addition to commercial and technical coordination, the role holds an essential responsibility for cost accuracy and cost‑down support across the Lux Group product portfolio. Starting with prelaminates, the BD Support Specialist ensures correct cost inputs, validates BOM data, monitors cost‑impacting changes, and collaborates closely with Operations, ME, Procurement and Finance to identify and drive cost‑reduction opportunities. This contributes to improved product competitiveness, margin discipline, and reliable cost information for internal decisions and customer quotations.

Key Duties and Responsibilities.

Other duties may be assigned.

Commercial & Customer Support

• Assist in managing the full customer lifecycle for prelaminates, including inquiries, quotations, other customer documentations, sample requests, and project follow‑up
• Support external customers with timely and accurate product information, lead times, pricing, certifications and technical documentation
• Coordinate with intra‑group customers (Placard, PACS, Assa Abloy, etc.) on planning, forecasts, documentation, changes and custom developments
• Track the status of commercial projects and provide regular updates (weekly/monthly reporting)

Project & Development Support

• Review incoming project requests and gather clarifications; consolidate technical + commercial inputs for the BD Director
• Support development activities for strategic projects, including new materials, new processes, new machines, and customer‑specific requirements
• Track development milestones, customer validation steps, and coordinate internal sample production, shipment and follow-up. Proactively escalate risks or delays
• Support the creation and update of datasheets, product specification and any others technical references for prelaminated
• Provide cost‑impact assessments for project requests, helping guide decisions related to materials, processes, and product configuration
• Support potential expansion to new internal customers and/or APAC region for ext. and/or Int. Customers (example: Placard)

Internal Collaboration

• Act as a bridge between Lanškroun and Malaysia operations as well as Granges teams for topics related to ERP, product configuration, production constraints, and data alignment ensuring good visibility on joint developments or shared accounts
• Ensure smooth communication with Engineering, Manufacturing Engineering, Product Management and Manufacturing teams for developments or customer-specific configurations
• Follow up internally to ensure projects progress according to schedule, escalating risks when needed

Operational Excellence, Cost Governance and Competitiveness

• Support claim handling by collecting technical information, interacting with Quality, and helping document conclusions
• Ensure adherence to HID Global Quality, Security, Safety and Environmental procedures
• Actively contribute to cost‑down initiatives across the portfolio (materials optimization, process simplification, yield improvement, scrap reduction, supplier alternatives)
• Perform regular reviews of prelaminate cost structures as well as support the team on overheads reviews, supporting drive down of overheads on Lux Group products

Data, Reporting & Documentation

• Maintain up‑to‑date records in ERP, Agile and tracking tools
• Create or update product documents (datasheets, technical overviews, comparison tables) for customers and internal teams
• Prepare forecasts, dashboards, and budget follow-up reports as required
• Maintain accurate cost and pricing documentation; support cost‑tracking dashboards and provide updates for cost‑down progress

Required Skills & Qualifications

• Education and/or experience
• Degree in Business, Engineering, Materials Science, Electronics, or related field (equivalent experience accepted)
• Experience in customer support, technical sales, project coordination, or product administration (preferably in smart cards, RFID, electronics or similar environment)
• Familiarity with smart card components, RFID modules, prelaminates, or production processes is an advantage

Language Skills

• Ability to communicate clearly in English, verbally and in writing
• Ability to read and interpret technical documentation, specifications, international technical standards, etc

Computer Skills

• Proficient with MS Office (Excel, PowerPoint, Word)
• Familiar with ERP systems and CRM tools
• Comfortable working with multiple systems and managing structured data

Personal Competencies

• Highly organized, structured, detail-oriented and reliable
• Proactive, autonomous, ability to work with partial information and follow up proactively
• Problem-solving mindset & can-do attitude, high sense of ownership
• Strong communication skills and ability to work across cultures and functions

KPIs for Success

• Accuracy and timeliness of project and customer follow-up
• Improved communication flow between Lux Group sites: Malaysia, Granges and Lanškroun
• Responsiveness to customer/internal requests
• Number and quality of cost‑down initiatives supported per quarter
• Contribution to accelerating developments and supporting revenue growth

Work Requirements

• Based in the HID factory in Kulai, Johor, Malaysia
• Must be legally authorized to work and travel internationally if required
• Occasional travel (up to 10–20%) to support meetings, trainings or customer interactions

What we can offer you:

• Competitive salary and rewards package

• Competitive benefits and annual leave offering, allowing for work-life balance

• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Why apply? 

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.

Please be aware that our recruitment process may include the use of AI-powered tools to assist in screening applicant resumes. These tools help us efficiently identify candidates whose qualifications and skills align with the job description. We use AI in a responsible manner and in accordance with applicable data privacy laws and regulations. Importantly, all applicants are reviewed by our Talent Acquisition team. AI is used to support, not replace, human judgment in the evaluation process.

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
 
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

 #LI-HIDGlobal