Technical Trainer

An Amazing Career Opportunity for a Technical Trainer!! 

Location: Austin, TX

Job ID: 47892

The Technical Trainer – PACS is a key member of the HID Academy team, responsible for developing and delivering business‑aligned, product‑focused training to HID Partners and Customers in the Physical Access Control Systems (PACS) space.

This role owns and manages a PACS training portfolio, translating Access Control concepts, product value, and technical capabilities into effective learning experiences. The focus is on enabling HID’s partner ecosystem through a strong understanding of the PACS business and customer use cases.

The trainer collaborates closely with Product Management, Product Marketing, Engineering, Sales, and Technical Support teams to ensure training aligns with go‑to‑market priorities, partner enablement needs, and product roadmaps. Training delivery is primarily through self-paced eLearning, with instructor-led sessions (virtual or in-person) as required. This role plays a critical part in strengthening the HID value proposition and accelerating successful product adoption in the PACS market. 

Who are we? 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

Physical Access Control Solutions (PACS):

HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting-edge readers, credentials and controllers, to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions. 

This is more than just a job – it’s your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.  

Are you ready to make a difference? Join us and help shape the future of security. 

As our Technical Trainer, you’ll support HID’s success by: 

• Working with HID PACS cross-functional teams to identify, scope, develop and maintain technical training content aligned with the HID PACS product and solution offerings.
• Creating targeted learning tracks addressing different types of learner audiences (distributors, resellers, OEMs, end-users, etc.), with a strong understanding of their roles, business drivers, and enablement needs.
• Owning assigned training portfolio, including product certifications and supporting curricula.
• Creating self‑paced eLearning modules and instructional videos in partnership with HID Academy Instructional Designers.
• Leading instructor-led events (on-site, livestream, webinar, or virtual lab) to HID Partners and Customers, as needed.
• Publishing and maintaining digital training content within the Academy Learning Management System (LMS).
• Maintaining a training roadmap outlining planned and in-progress initiatives.
• Participating in new product planning events and other cross‑functional planning activities to understand business intent, target markets, and launch priorities.
• Collaborating closely with the PACS product teams to support and prioritize new product launches with timely, business‑aligned enablement content.
• Participating in the HID Academy Community Hub and owning the PACS Technical space on the platform.
• Generating and analyzing training metrics to evaluate training effectiveness, engagement and adoption, and create actionable plans as needed.

Your Experience and Background include:  

• Bachelor’s degree in a technical field, or equivalent practical experience.
• Minimum of four (4) years of experience delivering training to an Enterprise/Partner audience (customers, resellers, distributors, or business partners).
• Minimum of four (4) years of experience developing eLearning content or instructional curriculum to an Enterprise/Partner audience.
• Strong knowledge of the PACS market and customer use cases.
• Knowledge of partner-based (indirect) sales model and their needs as it pertains to product training.
• Ability to collaborate effectively with highly technical stakeholder teams to develop training content.
• Exceptional presentation and communication skills with the ability to convey complex technical concepts clearly to diverse audiences.
• Proficiency with Learning Management Systems (LMS) for digital content management is preferred.
• Experience using eLearning development tools such as Articulate Storyline and Camtasia is preferred.
• Solid knowledge of PACS technologies to explain concepts, solutions, and use-cases. Deep system configuration, deployment, or engineering‑level expertise is not required is preferred.

What we can offer you:

• Competitive salary and rewards package

• Competitive benefits and annual leave offering, allowing for work-life balance

• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Why apply? 

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.

Please be aware that our recruitment process may include the use of AI-powered tools to assist in screening applicant resumes. These tools help us efficiently identify candidates whose qualifications and skills align with the job description. We use AI in a responsible manner and in accordance with applicable data privacy laws and regulations. Importantly, all applicants are reviewed by our Talent Acquisition team. AI is used to support, not replace, human judgment in the evaluation process.

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
 
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

 #LI-HIDGlobal