Technical Consultant

An Amazing Career Opportunity for a Technical Consultant!! 

Location: Austin, Texas

Job ID: 34265

Join HID as Technical Consulting enabling HIDs Physical Access Control Technology Partners. This role focuses on troubleshooting cases for our Mobile Access and Cloud-Based Access Control solutions. In this pivotal role, you will provide exceptional technical support, streamline the developer experience on our mobile and cloud platforms, manage changes related to new APIs and SDKs. Your contributions will include release testing, authoring knowledge base articles, contributing to training programs, and creating developer tools. If you are a dedicated technical support professional with a passion for enhancing client experiences and driving innovation, we invite you to bring your expertise to our dynamic team.

Who are we? 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

Physical Access Control Solutions (PACS):

HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting-edge readers, credentials and controllers, to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions. 

This is more than just a job – it’s your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.  

Are you ready to make a difference? Join us and help shape the future of security. 

As our Technical Consultant, you’ll support HID’s success by: 

Technical Support Excellence

• Serving as the primary contact for integration support, focusing on PACS cloud products and mobile access solutions.
• Providing timely and effective resolutions for complex technical issues related to HID’s cloud-based access control systems.
• Ensuring a seamless experience for developers during learning, integration, launch, and post-launch phases.

Integration Support for Mobile and Cloud Products

• Leading technical support for integrating mobile access and cloud-based solutions within the physical access control ecosystem.
• Collaborating closely with developers to ensure successful integrations and troubleshoot any API/SDK issues.

Change Management:

• Managing change processes for new API and SDK releases, ensuring smooth transitions and minimal disruptions for partners and developers.
• Participating in the validation and release testing of new APIs/SDKs to maintain high standards of integration quality.

Developer Experience

• Creating developer guides and contribute to the production of knowledge base articles.
• Actively participating in building and improving developer tools, ensuring easy implementation of HID's mobile access solutions.

Knowledge Base and Training

• Writing detailed knowledge base articles and support documentation to aid in self-service technical support for partners.
• Assisting in the development of training programs for both internal teams and external partners, enhancing their ability to work with HID's cloud-based access control systems.

Cross-functional Collaboration

• Working closely with cross-functional teams, including engineering, product management, and sales, to align support strategies and ensure cohesive integration solutions.
• Providing feedback on product improvements based on support trends and customer feedback.

Your Experience and Background include:  

• BA/BS degree in a technical subject or related field.
• Must possess a minimum of three years of experience in technical service and product support, preferably in the access control field.
• Must have excellent interpersonal communication skills. 
• Critical thinking and problem-solving skills.                   
• Ability to effectively communicate in the English language verbally and in writing.
• Ability to read and interpret technical journals, specifications, international technical standards, etc.
• Communication skills within various levels of the organization.
• Must be familiar with Physical Access Control industry related terms and definitions.     
• Strong technical support and troubleshooting skills, particularly in cloud-based access control environments.
• Excellent written and verbal communication skills, particularly in writing technical documentation and knowledge base articles.
• Ability to collaborate effectively with cross-functional teams and drive continuous process improvements.

What we can offer you:

• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• Competitive salary and rewards package
• To be a part of a high-growth multinational organization that is pioneering the hardware, software and services that allow people to navigate the physical and digital worlds with confidence

Why apply? 

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity.

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
 
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 61,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

 #LI-HIDGlobal