Technical Account Manager

An Amazing Career Opportunity for a Technical Account Manager!! 

Location: Remote, US

Job ID: 43038

We are seeking a technically skilled and relationship-driven Technical Account Manager to elevate our Strategic Accounts program. As a leading manufacturer of Physical Access Controls solution, we require a professional with deep expertise in physical access control solutions, reader, credential, mobile access, and the related ecosystems. As Technical Account Manager, you will be responsible for managing the overall technical relationship with some of HID PACS’s strategic accounts. This will entail identifying and architecting some of the most complex technology opportunities, optimizing implementations, as well as collaborating with and leveraging various experts to solve challenging technology issues.

This role is pivotal in expanding HID’s wallet share by aligning technical solutions with integrator business objectives. As a strong resource to our partners, a thorough understanding of HID’s Physical Access Control Systems (PACS) portfolio along with general understanding of HID’s overall portfolio, technology roadmap, and vision will be required. Additionally, you will be required to monitor market trends and have a strong understanding of the partner’s applicable portfolio to best align strategies and serve as a trusted technology advisor to the Strategic Account.

The ideal candidate has experience in the security and/or identity and access management marketplace, possess excellent sales and collaboration skills, strong attention to detail, be very organized, have the ability to manage multiple assignments and excel under pressure and strict deadlines.

Who are we? 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

Physical Access Control Solutions (PACS):

HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting-edge readers, credentials and controllers, to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions. 

This is more than just a job – it’s your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.  

Are you ready to make a difference? Join us and help shape the future of security. 

As our Technical Account Manager, you’ll support HID’s success by: 

• Acting as a trusted advisor, identifying growth opportunities, and executing account-specific plans to expand HID PACS adoption. 
• Designing and delivering programs aligned with partner goals to boost technical proficiency and solution adoption.
• Tailoring HID PACS solutions to integrator needs, leading workshops and demos, and providing best practices for architecture, integration, and deployment.
• Partnering with sales engineering and product teams to ensure solution feasibility while staying current on industry trends and competitive landscape.
• Building and maintaining strong partnerships with integrator stakeholders, ensuring customer satisfaction through proactive engagement and issue resolution.
• Acting as the voice of the customer for product improvements and collaborating with regional sales and business development teams to drive revenue.
• Partnering with Product Management, Engineering, and Support to ensure successful solution delivery, while providing market and customer insights to guide product improvements.
• Delivering technical onboarding for integrator teams and supporting certification and knowledge transfer initiatives.

Your Experience and Background include:  

• Bachelor’s degree in Engineering, Computer Science, or related field
• 10+ years in the access control industry, with comprehensive understanding of access hardware, software, firmware, and system integration.
• 5+ years of experience in technical account management, sales engineering, or partner enablement in physical access control.
• Min 2 – 3 years of in-depth knowledge and experience in HID PACS Product and service.
• PSP, CSEIP or other PACS Domain certifications preferred.

Preferred Qualifications:  

• Proven track record of growing strategic accounts and driving technical adoption.
• Excellent communication, presentation, and interpersonal skills.
• Ability to manage multiple priorities and work effectively in a matrixed organization.
• Customer-focused mindset: committed to solving security challenges and delivering tangible business value.
• Experience working with large system integrators in the security or building automation space.
• Strong understanding of networking concepts (TCP/IP, MQTT, REST APIs), cloud integrations, encryption standards (AES, RSA), and device provisioning workflows.
• Knowledge of industry standards such as OSDP, Wiegand, ISO/IEC 14443, UL294, AES, FICAM, PSIA and mobile access technologies.
• Knowledge of vertical-specific PACS requirements and compliance standards.
• Willingness to travel up to 50% across North America

What we can offer you:

• Competitive salary and rewards package

• Competitive benefits and annual leave offering, allowing for work-life balance

• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Why apply? 

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

The wage range for this role considers a broad scope of factors that are considered when making compensation decisions, including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range does not account for geographic differentials based on the location where the position may be filled. At HID, it is uncommon for individuals to be hired at or near the top of the range. Final compensation decisions depend on the specific facts and circumstances of each case. 

The base salary in the United States is $120,000 to $160,000. The OTE is up to $200,000.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.

Please be aware that our recruitment process may include the use of AI-powered tools to assist in screening applicant resumes. These tools help us efficiently identify candidates whose qualifications and skills align with the job description. We use AI in a responsible manner and in accordance with applicable data privacy laws and regulations. Importantly, all applicants are reviewed by our Talent Acquisition team. AI is used to support, not replace, human judgment in the evaluation process. 

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
 
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

 #LI-HIDGlobal