Supervisor, Operations

An Amazing Career Opportunity for a US Operations Supervisor!! 

Location: Austin, TX

Job ID: 51636

The Evolis US Operations Supervisor leads Warehouse, Production, and Repair operations to achieve safety, quality, delivery, cost, inventory accuracy, and customer-service objectives. This role is accountable for workforce performance, capacity and labor planning, KPI management, continuous improvement, and consistent execution of operating procedures. The Operations Supervisor develops frontline employees and partners with the Operations Manager and cross-functional stakeholders to resolve constraints and improve end-to-end operational performance.

Who are we? 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

Secure Issuance (SI): 

Secure Issuance, part of HID Global, offers the world’s broadest and most sophisticated portfolio of card printers, laser engravers, encoders and software. For more than 25 years, organizations across a variety of industries — from enterprise corporations and government agencies to financial institutions and universities — have relied on HID Global Secure Issuance for the custom personalization and issuance of secure identity credentials and financial cards. With a history of pioneering patented technologies and expertise, business integrity and long-standing customer confidence, HID Global is a global leader in secure card issuance innovation. 

As our US Operations Supervisor, you’ll support HID’s success by: 

• Leading Warehouse, Production, and Repair teams; establishing daily priorities, staffing plans, schedules, and performance expectations.
• Owning daily and weekly operating performance against defined safety, quality, delivery, cost, inventory accuracy, productivity, and repair/service KPIs and SLAs.
• Conducting regular performance reviews with the team, analyzing gaps and root causes, assigning corrective actions, and reporting operating status and risks to the Operations Manager.
• Planning labor capacity, cross-training, workload balancing, and overtime to meet demand, production schedules, repair commitments, and customer-service requirements.
• Recruiting, interviewing, selecting, onboarding, coaching, developing, recognizing, and retaining employees; conducting performance evaluations and administering corrective action in accordance with company policy.
• Coordinating Warehouse, Production, Repair, Procurement, Logistics, Sales, and Customer Service priorities to resolve material constraints, order exceptions, backlogs, and other customer-impacting issues.
• Ensuring inventory accuracy through transaction discipline, cycle-count execution, reconciliation of discrepancies, and timely escalation of material availability risks.
• Leading continuous improvement projects that improve safety, quality, productivity, cost, workflow, and inventory accuracy; sustaining gains through standard work and documented controls.
• Maintaining and improving SOPs, work instructions, training records, and process controls; ensuring personnel are trained and procedures are consistently followed.
• Leading safety compliance, workplace inspections, incident investigations, corrective actions, and risk-reduction activities in accordance with company policies and applicable requirements.
• Ensuring operational quality controls, nonconformance containment, corrective actions, and audit readiness across inbound, production, repair, and outbound processes.
• Managing assigned operating-budget elements, including labor, overtime, supplies, equipment maintenance, and improvement-project spending; identifying and implementing cost-reduction opportunities.
• Coordinating facility and equipment maintenance priorities to minimize downtime and maintain safe, reliable operations.

Your Experience and Background include:  

• Associate's or Bachelor's degree in Supply Chain Management, Business Administration, Logistics, Operations Management, or a related field preferred.
• 3-5 years of warehouse, logistics, manufacturing, repair, or operations leadership experience.
• Minimum 2 years of direct supervisory experience managing multiple functional teams.
• Demonstrated ability to lead, coach, mentor, and develop employees across multiple functional teams.
• Experience conducting performance reviews, resolving employee relations issues, and administering corrective actions and performance improvement plans.
• Strong understanding of warehouse, production, repair, inventory-control, and shipping/logistics processes.
• Experience managing operational KPIs, conducting root-cause analysis, and implementing sustainable corrective actions.
• Knowledge of Lean Manufacturing, continuous improvement, Kaizen, Six Sigma, or similar process-improvement methods.
• Proficiency with ERP systems and relevant reporting tools; Infor M3 knowledge is a plus.
• Knowledge of LTL, FTL, parcel shipping, freight compliance, and carrier requirements.
• Ability to plan labor, prioritize competing work, manage budgets or operating costs, and meet deadlines in a fast-paced environment.
• Knowledge of workplace safety requirements and quality-system practices; forklift certification or ability to obtain certification is required.

What we can offer you:

• Competitive salary and rewards package

• Competitive benefits and annual leave offering, allowing for work-life balance

• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Why apply? 

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. You'll have opportunities to share insights and contribute forward-thinking ideas that shape future outcomes. 
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity.

HID may use AI-assisted technology to support our Talent Acquisition team in reviewing applications by identifying job-related qualifications, skills, and experience. AI is used as a support tool only and does not make hiring decisions. All applications are reviewed by a member of our Talent Acquisition team before any selection decision is made.

If you require assistance or accommodation during the application process or have questions about HID's use of AI in the recruitment process, please contact accommodations-ext@hidglobal.com.

Immigration Sponsorship Not Available

• Applicants for this position must be currently and legally authorized to reside and work in the hiring country.
• HID Global will not offer immigration sponsorship or assume sponsorship of an employment visa for this position.
• International relocation or remote work arrangements outside of the hiring country will not be considered.

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
 
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

 #LI-HIDGlobal