Sr. Director Product Management Credentials & Card Services

An Amazing Career Opportunity for a Senior Director Product Management, Credentials & Card Services!! 

Location: Austin, Texas or Cardiff, Wales; Open to other HID sites

Job ID: 46811

As Senior Director of Product Management, Credentials PACS, you will lead the Credentials product team and own the strategy, roadmap, requirements, and KPIs for this critical portfolio area.

Drawing on your expertise, input from PACS business units, and the voice of the customer, you will clearly articulate product vision and business value to the broader product organization, ensuring strong alignment behind each new product and release.

You will oversee the full product lifecycle - from concept through launch and ongoing commercialization - driving the long-term success of the PACS credentials portfolio, including physical cards, digital and physical credential services, custom card graphics, and the overall credentials strategy.

If you have a strong expertise in building product strategy, executing on the product delivery, managing a virtual P&L and leading a global team of highly skilled and experienced product managers responsible for a product portfolio that will solidify HID as world leader in providing secure identities and access control technology for enterprises, then this role is for you!

Who are we? 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

Physical Access Control Solutions (PACS):

HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting-edge readers, credentials and controllers, to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions. 

This is more than just a job – it’s your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.  

Are you ready to make a difference? Join us and help shape the future of security. 

As our Sr. Director Product Management, Credentials & Card Services, you’ll support HID’s success by: 

• Defining the product management and marketing short-term and long-term strategic vision for the PACS product line, aligned with business priorities and growth objectives.
• Owning the product line virtual P&L, driving revenue growth, margin expansion, and cost optimization.
• Establishing product line goals, KPIs, and success metrics aligned to the PACS business unit strategy.
• Driving market analysis including customer needs, competitive landscape, and technology trends to inform strategy and differentiation.
• Owning product lifecycle strategy, including product introduction, growth, maturity, and end-of-life (EOL) decisions.
• Contributing to portfolio expansion through evaluation of new opportunities, partnerships, and potential M&A activities.
• Delivering clear, actionable product requirements and multi-year roadmaps that solve validated customer problems and drive business value.
• Leading go-to-market (GTM) strategy and execution in partnership with sales, marketing, and channel teams, ensuring successful product launches and adoption.
• Partnering closely with engineering leadership to ensure predictable, high-quality delivery of product capabilities aligned to roadmap commitments.
• Ensuring alignment and execution across teams using SAFe methodologies and Lean Portfolio Management (LPM) practice.
• Building, leading, and developing a global team of high-performing product managers, fostering a culture of accountability, innovation, and continuous improvement.
• Inspiring teams to challenge the status quo, drive innovation, and deliver differentiated solutions.
• Leading by example, demonstrating integrity, responsiveness, ownership, and empowerment.
• Developing and leading Voice of Customer (VOC) programs, including direct engagement with key customers, partners, and stakeholders to inform product strategy and priorities.
• Building strong partnerships across HID and PACS product lines, ensuring alignment on shared platforms, data strategies, and infrastructure.
• Collaborating with sales, marketing, and channel teams to drive customer adoption and commercial success.
• Serving as a key representative in ASSA ABLOY group initiatives, industry associations, and external events to strengthen market presence and thought leadership

Your Experience and Background include:  

• Bachelor’s degree in Business, Engineering, Computer Science, or a related field.
• 10+ years of experience in product management, product marketing, or closely related roles.
• 5+ years of leadership experience managing and developing high-performing, globally distributed teams.
• Proven experience owning product strategy, roadmap development, and execution for enterprise or B2B technology products.
• Strong track record of delivering successful products to market, including go-to-market (GTM) strategy and execution.
• Deep understanding of customer-driven product development, including Voice of Customer (VOC) practices and market validation
• MBA or advanced degree in a relevant field is preferred.
• Experience in physical access control, identity & access management, security, or IoT-based solutions is preferred.
• Experience with credentials technologies (e.g., smart cards, mobile credentials, NFC, BLE, secure elements, PKI) is preferred.
• Familiarity with global security, privacy, and compliance standards relevant to identity and access (e.g., FIPS, GDPR, etc.) is preferred.

What we can offer you:

• Competitive salary and rewards package

• Competitive benefits and annual leave offering, allowing for work-life balance

• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Why apply? 

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.

Please be aware that our recruitment process may include the use of AI-powered tools to assist in screening applicant resumes. These tools help us efficiently identify candidates whose qualifications and skills align with the job description. We use AI in a responsible manner and in accordance with applicable data privacy laws and regulations. Importantly, all applicants are reviewed by our Talent Acquisition team. AI is used to support, not replace, human judgment in the evaluation process.

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
 
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

 #LI-HIDGlobal