Senior User Experience Researcher

An Amazing Career Opportunity for a Senior User Experience Researcher!! 

Location: Austin, Texas US 

Job ID: 34582

We are seeking a strong Sr. User Experience Researcher to elevate our established research processes to the next level. This role is crucial as our team is growing, and we need someone ready to manage people and drive research operations. The ideal candidate will have a mix of qualitative and quantitative research skills, including the ability to conduct surveys (such as NPS), analyze data, and communicate actionable insights to a wide audience.

Who are we? 

HID Global powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

As our Senior User Experience Researcher, you’ll support HID’s success by: 

• Conducting user research on all customer and partner-facing offerings
• Testing low-fidelity prototypes, concepts, and production software
• Delivering actionable insights to designers and partner teams
• Establishing and maintaining efficient and sustainable collaborative processes
• Preparing task plans and research reports summarizing goals, hypotheses, and results, and present findings to stakeholders and executive teams
• Working closely with UX designers to create user flows, customer journeys, and personas
• Defining meaningful UX metrics and set measurable, achievable product goals
• Mentoring junior researchers as needed

What we will love about your background: 

• Independently carry out user research studies in collaboration with the project stakeholders
• Collect and analyze data to produce meaningful and actionable insights
• Ability to read and interpret technical journals, specifications, and international technical standards
• Aptitude for working in a highly collaborative, cross-functional team
• Ability to thrive in a fast-paced environment
• Excellent communication skills, both verbal and written
• Provide tangible product recommendations based on research findings
• Proficient in data entry electronic sheets, such as Excel
• Proficient in unmoderated user testing platform, such as PlaybookUX
• Familiar with survey creating tools, such as Qualtrics

Your Experience and Education include:             

• M.S. degree in psychology, cognitive science, Human Factors, HCI, or a related discipline with 5+ years of relevant work experience, OR
• Ph.D. degree in psychology, cognitive science, Human Factors, HCI, or a related discipline with 2+ years of relevant work experience
• End-to-end experience with all aspects of user research—planning, budgeting, scoping, conducting, analyzing, and communicating research
• Experience with surveys and quantitative data analysis
• Ability to conduct user testing using qualitative methods

• • Desired but not required:
• Experience with accessibility and security standards
• Experience with enterprise and government users
• Familiarity with access control or logical access

Who you are as a Team Member:

• Exceptional communication skills, both written and verbal 
• Willingness to ‘roll up sleeves’ and dive deep into tactical work when necessary
• Good interpersonal skills, willingness to learn and continue to grow professionally
• Strong team player and ability to work well with others

Why apply? 

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise
• Innovation: You embrace challenges and want to drive ambitious change
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly

HID is an Equal Opportunity/Affirmative Action Employer – Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation.

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
 
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 61,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

 #LI-HIDGlobal