Senior Director Mobile & Cloud


An Amazing Career Opportunity for Senior Director Product Management, Mobile and Cloud PACS

Location: Austin Texas

Job ID: 29998


As a Sr. Director Product Management, Mobile and Cloud PACS, you will lead a team that defines the product line strategy, portfolio roadmap, requirements and KPIs for its implementation.

Based on your expertise, PACS Business Units input and voice of the customers, you will communicate its business value to the product team in a clear, concise way to ensure the team understands the purpose behind any new product or release.


You will lead the Mobile and Cloud product team and all aspects from the conception of the product to its launch, with your team you will define the Product Portfolio and its commercial success over the entire product lifetime for the HID Mobile Access Application, Mobile Wallet(s) integration, Location Services, Identity Positioning and HID Origo Cloud platform.


Furthermore, in this role you will identify and interpret trends in technology as well as leverage the re-use and platform strategy within PACS, your responsibilities include working with PACS business units, PACS global engineering and regional teams to allocate budget, track portfolio top-line and bottom-line performance, and build PM strategies.

In this role you will build and leverage our technical depth in the PACS Organization to secure and advance our position in the market.


If you have a strong expertise in building product strategy, executing on the product delivery, managing a virtual P&L and leading a global team of highly skilled and experienced product managers responsible for a product portfolio that will solidify HID as world leader in providing secure identities and access control technology for enterprises, then this role is for you!


Who we are ?

The Physical Access Control Solutions (PACS) business is highly visible, and one of our most significant portfolios within HID Global, being comprised of readers, controllers, smart cards, mobile access and credentials, software, services and controllers for physical access control. Our strategic goal is to accelerate our businesses potential and take it to the next level of profitability and growth by driving innovation and differentiation to our products.

HID Global powers the trusted identities of the world's people, places and things. Everyday millions of people in more than 100 countries use our products and services to securely access physical and digital places. Over 2 billion things that need to be identified, verified and tracked are connected through HID Global’s technology. We make it possible for people to transact safely, work productively and travel freely. We work with governments, universities, hospitals, financial institutions and some of the most innovative companies on the planet—helping them to create trusting and trusted physical and digital environments so that they and the people who use them can fulfill their potential.


As our Sr Director Product Management Mobile and Cloud PACS , you’ll support HID’s success by:

  • Define the product management and marketing short-term and long-term strategic vision for the product line aligned with business priorities and aspirations
  • Manage product line virtual P&L to improve profitability, grow revenue and optimize costs.
  • Lead and recruit a global team of highly skilled and experienced product managers responsible for defining and driving product features definition, innovation, prioritization, implementation and efficiency improvements
  • Set product line product management goals and KPIs, align and lead resources to deliver products and solutions on time, on budget according to PACS BUs business plan and strategy
  • Deliver clear and actionable product requirements and roadmaps that address market problems for which customers are willing to pay to get solved
  • Apply data driven methods for prioritization and planning of requirements
  • Understand market, competition, technology trends to drive innovation and differentiation
  • Institute a results-oriented mindset and define metrics to evaluate product line effectiveness
  • Inspire to innovate, challenge status quo and help team members to grow
  • Develop effective partnerships across HID and PACS product lines areas, deeply understanding their strategic data priorities and infrastructure requirements.
  • Ensure close team collaboration and alignment according to SAFe methodologies
  • Represent your team in various leadership meetings, portfolio pulses and through relevant Lean Portfolio Management (LPM) practices
  • Lead by example and demonstrate integrity, responsiveness and empowerment
  • Represent HID PACS Product Management in various ASSA ABLOY group initiatives, professional associations and activities in industry functions and events
  • Define and implement tools and processes to enable professional and timely customer communications related to operations, including but not limited to:
    • Service disruptions and technical support
      • Product quality and security
      • Release notifications and maintenance events
    • Ensure that all products and cloud services operate with privacy in mind and in compliance with required legislations, policies, directives and practices.
    • Ensure Service Agreements are in place with customers, external and internal stakeholders
    • Collaborate closely with technical teams to provide excellent operational flow with our IT, R&D, manufacturing engineering, support and quality functions
    • Ensure timely publications of external statements on service disruptions or security incidents
    • Define methods of measuring and reporting on service delivery history and improvement


What we will love about your background:

  • Results oriented, strategic & critical thinking, proven track record of effective complex projects management, problem-solving, business analysis, and driving innovation.
  • Data-informed and timely decision maker, with the ability to balance business priorities, stakeholders’ perspectives, resources, capacity, and partner needs across the organization
  • Ability to make difficult trade-offs and intelligent risk taking to achieve business results
  • Market and customer focused mindset with ability to anticipate changes in customer's needs and behaviors to anchor priorities and drive solutions
  • Excellent communications skills and ability to clearly articulate complex information.
  • Demonstrated cross-functional interaction with Sales, Quality, Finance, Engineering, Marketing and Operations
  • Ability to challenge the status quo and drive change and culture
  • Attention to detail, thoroughness, and being able to deal with complexity and ambiguity.
  • Good listening skills and must be able to diplomatically deal with difficult situations.


Your Experience and Education include: 

  • Hold a BA or BS in Engineering or Computer Science, MBA is preferred.
  • 15+ years of experience in Product Management across multiple technologies, product development methodologies and customer types
  • 5+ years in PACS and strong knowledge of the Mobile Apps and Cloud Platforms is desired.
  • Experience in lean and agile development methodology (ideally SAFe certified)
  • Experience in running P&L with demonstrable results driving top-line and bottom-line objectives.
  • Familiar CRM tools and analysis such as 


Customer Expectations

  • Ability to read and interpret customer RFI/RFP’s, specifications, technical standards, etc.
  • Effective management of customer requirements and expectations.
  • Demonstrated history of excellence in customer interaction.


Why apply? 

  • Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise.
  • Innovation: You embrace challenges and want to drive ambitious change.
  • Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly.



We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 61,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.


Austin, TX, US, 78753

Engineering & Science
Travel Required: 11%-30%

Nearest Major Market: Austin