RTLS Service Techician

An Amazing Career Opportunity for a RTLS Service Technician!! 

Location: Georgia

Job ID: 46523

The RTLS Service Technician for Vizzia Technologies is responsible for installing, commissioning, servicing multiple RTLS healthcare technologies, processing customer orders including order entry, checking production, order acknowledgment, shipping status & invoice documents. This position will be the primary interface between the sales team and the customer, along with other internal functions, to ensure a smooth and accurate transfer of information to customers

Who are we? 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

As our RTLS Technician, you’ll support HID’s success by: 

• Servicing, installing, troubleshooting, repairing, maintaining, and inspecting RTLS and environmental temperature solutions for Vizzia’s healthcare customers.
• Troubleshooting existing installations or utilizing as‑built drawings and documentation to correct deficiencies and repair systems without supervision.
• Providing onsite validation and testing of RTLS systems.
• Performing all assigned preventative maintenance, repairs, and emergency service calls to ensure continuous operational readiness.
• Collaborating with the on‑site Customer Success Manager to ensure service excellence and high customer responsiveness.
• Responding to support tickets within SLA guidelines (no more than 30‑minute response time) and reassigning when outside of scope.
• Leading continuous process improvements to enhance RTLS installation, maintenance, and service quality.
• Traveling extensively to customer sites and arriving on‑site within a maximum two‑hour turnaround when required.
• Communicating daily with customers to review stock levels, backlog, and reports.
• Following up with customers who have not placed orders within scheduled timeframes and verifying product purchases and availability.
• Preparing order forms for sample requests.
• Contacting assigned customers to review their needs and negotiating orders when appropriate.

Your Experience and Background include:  

• Vocational school or 2-year college degree preferred. High school diploma or GED equivalent
• In lieu of degree a minimum of two years’ experience supporting RTLS products and experience in customer services or related positions.
• Experience in the healthcare industry is preferred.
• Customer focused while maintaining a charismatic yet strategic and proactive approach.
• Working knowledge of technical characteristics of RTLS.
• Ability to perform multiple tasks simultaneously, be organized, detail and deadline oriented.
• Ability to function effectively, adapt to change and learn new systems in challenging situations.
• Ability to work independently, interdependently with other areas of the company as well as acting as solid team player.
• Must be able to lift and carry up to 50 lbs. and occasionally ascend/descend ladders as necessary.
• Excellent responsive skills and the ability to communicate at all levels, including C-Suite.              

What we can offer you:

• Competitive salary and rewards package

• Competitive benefits and annual leave offering, allowing for work-life balance

• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Why apply? 

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.

Please be aware that our recruitment process may include the use of AI-powered tools to assist in screening applicant resumes. These tools help us efficiently identify candidates whose qualifications and skills align with the job description. We use AI in a responsible manner and in accordance with applicable data privacy laws and regulations. Importantly, all applicants are reviewed by our Talent Acquisition team. AI is used to support, not replace, human judgment in the evaluation process.

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
 
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

 #LI-HIDGlobal