Process Excellence Specialist (HID2840)




An Amazing Career Opportunity for a Process Excellence Specialist!! 

Location(s): Austin, TX

Job ID: 10681



Does inefficiency keep you up at night? Do you look at a process and think “Wow, I can make this better”? Would you enjoy facilitating, coaching, and mentoring co-workers to better understand process excellence principles and continuous improvement methods enabling them to make meaningful change across multiple functions? If so, we want to hear from you!



Who are we? 

 HID Global powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely. We are a high-tech software company headquartered in Austin, TX, with over 4,000 worldwide employees. Check us out here: and 


HID’s Global Process Excellence Department: 

The mission of the Global Process Excellence team is to improve the customer experience by developing an HID culture focused on Lean, Agile and Continuous Improvement. To leverage tools and data to enable rapid decisions & action towards success. We are on a journey to establish and sustain a "System Thinking" culture that empowers employees to make faster & better decisions in the eyes of the customer.

As our Process Excellence Specialist, you’ll support HID’s success by: 

  • Cultivate trusted advisor relationships across the organization including engineering, finance, human resources, sales, marketing, and operations through demonstrated expertise and customer aligned results.
  • Facilitate teams through current state assessments, strategy development and alignment, maturity modeling and Objective & Key Results (OKRs) execution
  • Alignment of measurement systems, metrics and OKRs with strategic initiatives and improvement activities to enhance the customer experience
  • Identification of large and small improvement opportunities and facilitation of continuous improvement methodology to closure
  • Guide teams through proper project management structure and integrate agile methodology when possible
  • Help standardize training material, but deliver audience aligned messaging to employees on basic CI methodology and tools
  • Structure and scope complex problems, apply a range of analytical tools, gain, and synthesize insights and develop solutions
  • Coach the scientific method and PDCA in improvement activities
  • Improve control / governance processes and visual controls
  • Utilize change management principles to ensure sustainability and desired cultural evolution
  • Assist in process and training documentation


What we will love about your background: 

  • Comprehensive knowledge and demonstrated application of lean principles and the scientific method to problem solving (Value stream/Process mapping, visual management/5S, Kanban, standard work, metric boards, RACI, FMEAs and DMAIC/A3 problem solving)
  • Strong stakeholder management, analytical, interviewing and project management skills
  • Strong interpersonal skills and the ability to connect with and positively influence all levels of the organization.
  • Working knowledge of Objectives and Key Results framework
  • A proven track record of delivering tangible cost savings and/or process improvements that create a better customer experience
  • Experience with inferential analysis and modeling a plus
  • Survey experience and sentiment analysis a plus



Your Experience and Education include:             

  • Undergraduate degree required; science/engineering preferred
  • Lean or Six Sigma certification preferred
  • SAFe or Scrum certification a plus
  • 3+ years of experience in continuous improvement
  • Previous experience applying lean methodology to manufacturing and transactional business functions (Operations, HR, Marketing, Engineering, Finance, IT, etc.)
  • Experience in facilitation and coaching of cross functional teams
  • Experience working in an Agile environment.
  • Experience in graphics communication a plus



Why apply? 

  • Empowerment: You’ll work as part of a global team in a flexible work   environment, learning and enhancing your expertise.
  • Innovation: You embrace challenges and want to drive ambitious change.
  • Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly.


HID Global is an Equal Opportunity/Affirmative Action Employer – Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation. 


#HIDJobs #atxjobs #processexcellencespecialist #sixsigma #lean #businessprocessconsultant #operationalexcellence


We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 50,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences. 


Austin, TX, US, 78753

Project/Program Management

Nearest Major Market: Austin