Order Entry Specialist III

An Amazing Career Opportunity for an Order Entry Specialist Supervisor!! 

Location: Austin, Texas

Job ID: 40136

This is a supervisor role that ensures accountability for the team and that day-to-day Order management activities inside the order Entry team are being achieved. This role requires high level of leadership skills and process knowledge critical for daily and autonomous Order management goal/KPI attainment. Plan and communicate Esker queue demand, ensure team members follow Work Instructions and department rules/guidelines appropriately. Conduct 1x1 meetings with the employees, assisting with their yearly goal achievements and communicating with management.  Ability to perform light to medium troubleshooting activity is key for success. You will additionally be required to support other regions (globally) as per business needs for any order management activities. Training for new hires along with knowledge into scheduling activities for production control will be part of the data entry training and responsibilities under order management.

Who are we? 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

Physical Access Control Solutions (PACS):

HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting-edge readers, credentials and controllers, to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions. 

This is more than just a job – it’s your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.  

Are you ready to make a difference? Join us and help shape the future of security. 

As our Order Entry Specialist Supervisor, you’ll support HID’s success by: 

• Overseeing the onboarding/hiring/interview process along with the order management/Order Entry training program and ramping plan for new hires.
• Acting as the point of contact for internal issues with systems/tools where an IT ticket is needed and follow-up is required.

• Monitoring and maintaining employee performance and accountability by assisting employees via coaching, mentoring, performance reviews and continuous improvement initiatives. Ensuring employees are educated on departmental issues and aware of the companies’ goals and objectives
• Contributing to the culture of continuous improvement by looking for and communicating opportunities to improve performance.
• Proactively logging and escalating potential issues to minimize safety, quality, order entry issues and any potential inefficiencies
• Participating in root cause, corrective/preventive action activities as required. (TTP)
• Understanding workload for the day and impacts around holidays, price updates and any additional impacts to order intake and plan accordingly. 
• Providing updates on daily activities to leadership as needed.
• Acting as the point of contact in between customer care/production/shipping/warehouse and other support areas to resolve day-to-day Order Entry issues.
• Order processing (only as needed to maintain SLA requirements).
• Managing all order entry tasks for NAM region as a priority, proactively supporting other regions as required.
• Ensuring customer information/product information is accurately replicated in the OCR tool Esker, reporting any inconsistencies and ensuring the issue is resolved.   
• Informing the Pending and Phone and E-mail team of all orders with pre-booking holds applied (issues preventing the booking of orders) in order to transfer ownership to Customer Communications to resolve.
• Building your knowledge of HID and HID products; attend training as required.
• Working seamlessly with the NAM production control team if data entry is required for Order management.

Your Experience and Background include:  

• Must have a minimum of three years manufacturing or data entry experience.
• Associates degree preferred, or equivalent combination of training and related experience.
• Must possess the ability to work at a fast pace with very high attention to detail.
• Must have flexibility to work overtime as required (including weekends) and periodically work a different shift.  
• Accepts and embraces constant change as a necessary factor to success.
• Subject matter expert and main source of technical knowledge.

What we can offer you:

• Competitive salary and rewards package

• Competitive benefits and annual leave offering, allowing for work-life balance

• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Why apply? 

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
 
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

 #LI-HIDGlobal