Order Entry Specialist (HID3093)



An Amazing Career Opportunity for an Order Entry Specialist!! 

Location: Austin, TX

Job ID: 12921


Are you attentive to detail? Do you have order management experience? If so, we want to hear from you! 


Who are we? 

HID Global powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely. We are a high-tech software company headquartered in Austin, TX, with over 4,000 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 


HID’s Order Management/Fulfillment Operations Department: 

The Order Entry Specialist will be responsible for processing all orders received into Esker for the NAM region. You will additionally be required to support other regions (globally) as per business needs. Scheduling activities for production control will be part of the data entry training and responsibilities under order management.


As our Order Entry Specialist, you’ll support HID’s success by: 

  • Manage all order entry tasks for NAM region as a priority, proactively supporting other regions as required
  • Ensure customer information/ product information is accurately replicated in the OCR tool Esker; report any inconsistences and ensure resolved. Escalate to Order Entry Team Leader as appropriate
  • Inform the Pending and Phone and E-mail team of all orders with pre-booking holds applied (issues preventing the booking of orders) in order to transfer ownership to Customer Communications to resolve
  • Ensure high level of order entry accuracy
  • Build your knowledge of HID and HID products; attend training as required
  • Work seamlessly with the NAM production control team if data entry is required for Order management


What we will love about your background: 

  • Customer Service or Order management experience essential.
  • Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.
  • Familiar with operating systems, such as Windows, etc.
  • Previous experience of using the Oracle system would be a distinct advantage.
  • Knowledge of using an OCR tool would be a distinct advantage.
  • Must be legally eligible to work in the United States.


Your Experience and Education include:             

  • Previous experience of working within a busy customer service/order management department, helping to achieve excellent time management, efficient prioritization and delivering on all KPI’s is essential
  • Some technology experience would be an advantage.


Who you are as a Team Member:

  • Exceptional communication skills, both written and verbal. 
  • Willingness to ‘roll up sleeves and dive deep into tactical work when necessary.
  • Good interpersonal skills, willingness to learn and continue to grow professionally.
  • Strong team player and ability to work well with others.
  • You proactively seek to adopt and implement diversity into your work, including valuing different backgrounds, experiences and thinking. You also embrace creating and nurturing a culture of diversity, inclusion, and belonging.


Why apply? 

  • Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise.
  • Innovation: You embrace challenges and want to drive ambitious change.
  • Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly.


HID Global is an Equal Opportunity/Affirmative Action Employer – Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation. 


#HIDJobs #atxjobs #orderentryspecialist


We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 50,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences. 


Austin, TX, US, 78753

Production & Skilled Trades
Entry level

Nearest Major Market: Austin