Master Scheduler III

An Amazing Career Opportunity for a Master Scheduler III!! 

Location: Austin, Texas

Job ID: 43538

The Production Control team drives customer satisfaction and operational efficiency through expert order management, issue resolution, ATP oversight, capacity planning, and production scheduling.

This role also supports revenue alignment by analyzing order backlog, at-risk orders, and future demand to forecast monthly revenue. As a Master Scheduler, you’ll play a key role in these efforts and evolve with the business as it grows. 

Who are we? 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

Physical Access Control Solutions (PACS):

HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting-edge readers, credentials and controllers, to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions. 

This is more than just a job – it’s your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.  

Are you ready to make a difference? Join us and help shape the future of security. 

As our Master Scheduler III, you’ll support HID’s success by: 

• Leading and owning the facilitation of the cross functional Backlog/Production Meeting with the appropriate frequency for the BU/BA/Regional structure.
• Determining production schedules considering all variables such as; inbound supply and production/fulfillment capacity to delivery maximization of revenue while simultaneously meeting our on time delivery and lead time KPIs.
• Acting as the main point of contact and source of information for orders.
• Performing tactical activities such as but not limited to email inquiry, inventory inquiry, version history research, etc. are expected.
• Performing order management activities including managing holds and scheduling orders per production capacity.
• Establishing priority for work order’s sequence in alignment with scheduled dates.
• Collaborating with supply chain, order entry and production on order execution to SLA.
• Participating and having direct involvement in customer communications as needed.
• Following up on scheduling/production/shipping exceptions to ensure commitments are met.
• Adjusting ATP rules to ensure orders are consistently scheduled according to inventory levels and capacity that meet on time delivery goals.
• Following up on aging orders to ensure prompt disposition in accordance with SLA.
• Working with Production and appropriate Value Streams on order escalation, prioritization, and scheduling.
• Acting as liaison between sales, customer service, procurement, and fulfillment operations.
• Developing and creating reports/presentations per management/business needs.

Your Experience and Background include:  

• Degree in business management, engineering, supply chain management, or related fields.
• Proficient in MS Office applications, in particular Word and Excel.
• Experience with Oracle ERP programs is highly preferred.
• Familiarity with Agile PLM is highly preferred.
• Quick learner with attention to detail.
• Analytical thinker with the ability to multi-task.
• Must have an innate desire for Continuous Improvement.
• Ability to perform daily tasks without constant Management / Supervisory oversight.
• Expected to frequently communicate and collaborate across functional boundaries.

What we can offer you:

• Competitive salary and rewards package

• Competitive benefits and annual leave offering, allowing for work-life balance

• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Why apply? 

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.

Please be aware that our recruitment process may include the use of AI-powered tools to assist in screening applicant resumes. These tools help us efficiently identify candidates whose qualifications and skills align with the job description. We use AI in a responsible manner and in accordance with applicable data privacy laws and regulations. Importantly, all applicants are reviewed by our Talent Acquisition team. AI is used to support, not replace, human judgment in the evaluation process. 

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.