Director of Quality

An Amazing Career Opportunity for a Director of Quality!! 

Location: Austin, Texas OR Cardiff, Wales

Job ID: 39222

Organizations of any size require dependable, innovative access control systems to secure their facilities. For decades, HID has helped millions of people easily access offices, hospitals, classrooms and more. From entry-level smart card technologies to modern solutions like HID Mobile Access, our mission is to help your organization find the best access control solution.

The Physical Access Controls Business Area has an aggressive product roadmap to enable growth in both physical and digital products and solutions.  We’re looking for a dynamic quality leader that will be responsible for ensuring both process quality and product quality remain the best in the industry and exceeds the expectations of our customers.

The Director of Quality will be responsible for all areas of quality functions and will lead a team of quality personnel who will work closely with internal and external stakeholders including Operations, Engineering, Contract Manufacturers, Sales, Customer Service and Tech Support. 

Who are we? 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

 
Physical Access Control Solutions (PACS):

HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting-edge readers, credentials and controllers, to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions. 

This is more than just a job – it’s your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.  

Are you ready to make a difference? Join us and help shape the future of security. 

As our Director of Quality, you’ll support HID’s success by: 

• Managing the Product Quality team resources and talent development to ensure the necessary product and process knowledge are established and developed.
• Developing, implementing, and managing quality investigation processes to ensure product and product quality issues are consistently captured, tracked, investigated, addressed and documented.
• Measuring both DPPM (process) and PSQ (product) performance and lead corrective actions
• Leading and managing the quality function from new product conception through to warranty analysis to ensure a proactive culture so that customers receive the product to the highest standard of quality possible.
• Looking for quality improvements within the full product lifecycle – from design to manufacturing process as well as working with the Sales team to develop order standards. Working closely with the Aftermarket teams on customer feedback and warranty issues
• Completing any special projects as required. May be assigned to other areas of operations & engineering based on business or customer requirements.
• Working closely with Contract Manufacturers and central functions to ensure incidents and trending issues are fully investigated, documented with corrective actions.
• Actively leading the reduction of customer complaints, warranty, cost of quality and in-house scrap and waste
• Supporting and participating in design-oriented quality management forums. Emphasizing the importance of Test Driven Development concepts to ensure products meet customer expectations of functional performance.
• Supporting and participating in product quality management forums. Emphasizing the importance of robust and timely action plans focused on containment, root cause and corrective / preventive actions.

Your Experience and Background include:  

• 5+ years of Quality Management experience. Bachelor’s degree in engineering or equivalent scientific/technical discipline.
• System-based thinking and excellent analytical skills are required.
• Expert using quality tools such as FMEA, SIPOC, CAPA, 5 Why’s, 8D, RCCA, TQM.
• Expert knowledge of ISO 9001:2015 Quality Management System.
• Experience with working in a Test-Driven Development environment.
• Must possess an innate sense of collaboration and interpersonal abilities.
• Comfortable and effective communicating complex problems to groups large or small, comprised of subordinates, peers and / or Senior Leadership alike.
• Resolves conflicts and disputes by addressing multiple viewpoints to develop a mutually satisfying outcome.
• Experience working with product and software quality preferred

What we can offer you:

• Competitive salary and rewards package

• Competitive benefits and annual leave offering, allowing for work-life balance

• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds 

Why apply? 

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
 
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

 #LI-HIDGlobal