Customer Service Advocate


An Amazing Career Opportunity for a Customer Service Advocate

Location: Austin, Texas
Job ID: 23566
HID Global is seeking a new team member to join our growing Global Customer Service team. If you like to work within a fast-paced environment, ensuring that customers get the support they need through all phases of their ordering experience, this is the role for you. You will be responsible for building and maintaining relationships with all the customers in your assigned regions. You will collaborate with and support Regional Sales Managers, Inside Sales teams, the Order Management teams and Production Control teams to provide an exceptional customer experience.


Who are we? 
HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely. 
We are a high-tech software company headquartered in Austin, TX, with over 4,000 employees worldwide. Check us out here: and 
As our Customer Service Advocate, you’ll support HID’s success by: 

·    Build and maintain an excellent relationship with customers both internal and external.
·    Ensure customer information is accurate in the CRM system and in eBS Oracle for your dedicated customer accounts.
·    Build knowledge of HID products and attend training as required.
·    Coordinate with other departments to expedite / resolve customer orders, issues, and concerns.
·    Be proactively engaged with our customers and colleagues.
·    Other duties as required


What we will love about your background: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
·    Must have a passion to make customer satisfaction their highest priority.
·    A self-starter who can work with limited supervision but who will escalate to management when necessary.
·    The ability to perform multiple tasks simultaneously to a high degree of quality/accuracy and be capable of consistently achieving team/department goals and SLAs.
·    Must be a solid team player and seek to resolve customer issues interdependently with other areas of the company as needed.
·    The ability to communicate with customers clearly and effectively by telephone and in written communication.
·    Detail orientation; diligence in follow-up and completion to the satisfaction of our customers


Education and/or Experience          
·    Previous experience of working within a busy customer services department, helping to achieve excellent time management, efficient prioritization and delivering superior customer experience is essential.
·    Ability to effectively communicate in the English, Spanish, and Portuguese languages, both verbally and in writing, is required for this role.
·    A minimum of 3 years’ Customer Service experience, preferably in a high technology industry, is an advantage.
·    Preferred knowledge: Oracle EBS, Salesforce CRM, Agile, MS Office


Why apply? 

·    Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
·    Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers. 
·    Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.


This opportunity may be open to flexible working arrangements.


HID is an Equal Opportunity/Affirmative Action Employer – Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation.


We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 52,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences. 


Austin, TX, US, 78753

Customer Service & Contact Center Operations
Travel Required: 0%-10%

Nearest Major Market: Austin