Customer Service Advocate

An Amazing Career Opportunity for a Customer Service Advocate! 

Location: Austin, Texas or Palm Beach Gardens, Florida or Eden Prairie, Minnesota 

Job ID: 28407 

Have you a passion for superior customer service with extensive experience? Do you have native level fluency in English, Portuguese & Spanish. Are you looking for a career defining experience? Then we have just the role for you!  

Who are we?  

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.  

We are a high-tech software company headquartered in Austin, TX, with over 4,000 employees worldwide. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo  

As our Customer Service Advocate, you’ll support HID’s success by: 

• Building and maintaining excellent relationships with customers both internal and external. 

• Ensuring customer information is accurate in the CRM system and in eBS Oracle for your dedicated customer accounts. 

• Building knowledge of HID products and attend training as required. 

• Coordinating with other departments to expedite / resolve customer orders, issues, and concerns. 

• Proactively engaging with our customers and colleagues. 

Education and/or Experience           

• Native level fluency in English, Spanish, and Portuguese languages, both verbally and in writing 

• Previous experience of working within a busy customer services department, helping to achieve excellent time management, efficient prioritization and delivering superior customer experience; essential. 

• A minimum of 3 years’ Customer Service experience, preferably in a high technology industry, is an advantage. 

• Preferred knowledge: Oracle EBS, Salesforce CRM, Agile, MS Office 

Work Environment 

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• An employee works primarily in an office environment, within a well-ventilated area, and is exposed to moderate noise levels. 

Work Requirements 

• Must be legally eligible to work in United States of America. 

• May be required to attend trade shows, as requested by Customer Services Management 

• Travel may be required outside of the USA, so the applicant must have, or be able to obtain, a valid passport with no restrictions. 

• Compliance with all relevant HID Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems. 

Why apply?  

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply. 

• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.  

• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted. 

The wage range for this role considers a broad scope of factors that are considered when making compensation decisions, including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At HID, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.  

This opportunity may be open to flexible working arrangements. 

HID is an Equal Opportunity/Affirmative Action Employer – Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation. 

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.