After Sales Repair Technician

An Amazing Career Opportunity for an After Sales Repair Technician l!! 

Location: Austin, TX

Job ID: 42579

This position requires a highly organized repair technician competent in mechanics to troubleshoot and repair computing hardware, software, and electronics to support our customers before and after the sale. This position’s primary function is repair, but as a member of the technical support team, backs up the duties of their coworkers in technical support related to end-user support questions and general administration.

Who are we? 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely. 

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

As our After Sales Repair Technician l, you’ll support HID’s success by: 

• Validating RMA, receipt, analyzing and repairing Evolis products
• Creating and sending intervention report (RMA analysis report)
• Creating and sending RMA repair quotation
• Referring technical/Quality problems to HQ R&D and/or Quality department
• Post-production upgrades
• Ensuring proper inventory management (spare parts)
• Adhering to the SLA for repair or warranty evaluation
• Providing technical support to Level 1 end-user via email and phone
• Using SalesForce to maintain support cases and adhere to all SLAs
• Participating in weekly technical support meetings
• Centralizing and diffusing technical information internally and externally
• Participating to test sessions,
• Reporting results to Evolis France.
• Reviewing and revising training products
• Printer refurbishing
• Producing cards

Your Experience and Background include:  

• Training and/or diploma from technical school with focus in electronics and mechanics
•  2-year minimum experience in similar position as a Repair Technician and/or Technical Support
• Fluent in English required.
•  Fluent in Spanish or Portuguese a plus.
• Desire to learn technology products.
• Ability to work independently, rigor, analytical mind, reactivity.
•  Knowledge in mechanics, electronics, computer science
•  Customer oriented, pedagogy, good interpersonal skills
•  Customer satisfaction
•  Quality of repair respect of Evolis commitments (SLA)
•  Quality referent to report issue with Evolis HQ.

What we can offer you:

• Competitive salary and rewards package

• Competitive benefits and annual leave offering, allowing for work-life balance

• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Why apply? 

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.