Customer Service Officer

About Us

ASSA ABLOY is the global leader in access solutions, dedicated to satisfying end-user needs for security, safety, and convenience. With offices in over 70 countries, we are represented in all major regions within both mature and emerging markets. Our iconic brands, such as Lockwood, Abloy, Gateman and Yale, are driven by innovation and have been recognised with ASSA ABLOY’s inclusion in Forbes’ Top 100 most innovative companies list, on four separate occasions.
 
About The Role

We currently have an opportunity for an Administration Assistant and be based in our Auckland Pacific Doors office in Mt Wellington. Reporting to the Sales Manager, you will be responsible for initial contact with customers at the reception desk through email, phone, and website. Provide general support for the estimating team to enable them to focus on project quoting and order detailing.

Responsibilities include, but are not limited to:

•    Leading person for answering inbound phone calls.  Providing customers with technical information where possible and to organize technical salespeople to provide the correct information either through taking the call or responding back by phone or email.
•    Managing the customer walk ins for pick up orders, advising Dispatch of the customers requirement and job/account name.  Providing product options and pricing information in quoted form or indicative.

•    Maintaining the relationship for pricing and after sales service with key reseller clients.
•    Maintaining the sales inbox.
•    Attending to simple architectural or customer queries, where technical responses required then provide details to technical manager or sales manager to review and provide response.

About you
•    Customer focused and committed to providing a high quality of service. 

•    Strong Communication skills and Excellent Phone manner and attentive active listener.
•    Customer focused and committed to providing a high quality of service.
•    Experience in the manufacturing industry is preferred.
•    Strong attention to detail and the ability to manage multiple priorities.
•    Understanding Architectural Drawings would be an advantage.

In Return

We are a global company with a diverse range of opportunities, both locally and abroad. We offer a competitive salary, training opportunities and the opportunity to develop and enhance your career. We take great pride in the efforts of our team members who create a supportive team environment and make ASSA ABLOY such a great place to work. Opportunities like this seldom knock twice so apply now.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.