Customer Service Coordinator

📍 Location: Ashford, UK
🏢 Company: Sunray Engineering Limited

Join a Growing Industry Leader

Are you an organised, customer-focused professional looking to develop your career within a successful and growing business?

Sunray Engineering Limited is a market-leading manufacturer and installer of Steel and Timber Security Doors, Fire Doors, Louvre Panels, Access Hatches, and specialist Blast and Ballistic Protection solutions. Our products are specified across a wide range of sectors throughout the UK and internationally.

We are looking for a Customer Service Coordinator to join our Internal Sales Team and play a key role in supporting customer enquiries, quotations and sales administration activities.

Key Responsibilities

• Follow up quotations and provide regular updates on potential order conversions.
• Monitor contract and enquiry progress, maintaining accurate records throughout the sales process.
• Manage and support the Sales Inbox, pre-qualifying enquiries before allocation to Estimators.
• Act as a first point of contact for customers, recording enquiry and client information accurately.
• Liaise with customers to clarify requirements and gather information needed to support quotation preparation.
• Support forecasting and quotation conversion reporting.
• Ensure customer enquiries receive a response within agreed timescales.
• Maintain accurate records of project activity and customer communications.
• Update customer and enquiry information within company systems.

About You

To be successful in this role, you will have:

• Previous experience in a customer service, sales support, or administrative position.
• Strong communication and relationship-building skills.
• Excellent organisational skills with the ability to manage multiple priorities.
• A high level of accuracy and attention to detail.
• Good analytical and problem-solving abilities.
• Confidence using IT systems and maintaining accurate records.
• Experience supporting quotation, estimating or sales processes would be advantageous but is not essential.

What We Offer

At Sunray Engineering, we value our people and are committed to supporting their development and wellbeing. In return, we offer:

• Competitive salary.
• Incentive bonus scheme.
• Excellent learning and career development opportunities.
• Company pension scheme with 7% employer contribution, increasing to 12%.
• 25 days annual leave plus Holiday Flex Scheme.
• Death in Service benefit.
• Long Service Awards.
• Cycle to Work Scheme.
• Childcare Voucher Scheme.
• Employee Assistance Programme.

Apply Today

If you are looking for an opportunity to join a supportive team and build a rewarding career with a growing specialist manufacturer, we'd love to hear from you.

Apply now and become part of Sunray Engineering Limited.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.